HGV Removal Driver

Here at NSL, part of Marston Holdings Ltd, we are not just the "parking people"; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.
You will probably know us best as the friendly faces you see around your local neighbourhoods and high streets. We currently have over 4000 highly trained frontline colleagues and now due to continued growth we have opportunities available in our award-winning teams for an HGV Driver.
What does our HGV Driver Do?
To carry out Parking Enforcement in the form of removing vehicles as directed by the On Board Civil Enforcement Officer, in an efficient and courteous manner and taking them back to the car pound.
Core Duties and Responsibilities

• To act on the On Board Civil Enforcement Officers instructions


• To act as relief and cover for other driving staff during periods of absence


• To carry out the duties of the post with due regard to the Company's equal opportunities policy


• To be flexible - carry out any other duties as and when required by the management


• To liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner ensuring that our customer care policy is adhered to at all times


• To assist in providing an effective customer care policy


Other Duties and Responsibilities


• To remove vehicles in line with contract guidelines


• To report any damage caused to vehicles during the removal process to the OBCEO


• Countersigning the OBCEO's vehicle condition forms


• To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out


• To report all occurrences of equipment breakdown and irregularities within the enforcement areas


• To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service
  
  GCSE or Equivalent in English & Maths


• Full UK driving licence (HGV2)


Knowledge and Skills: Essential


• Ability to lift vehicles using a HIAB will be an advantage but not required as training will be given


• Ability to communicate with customers, often in difficult and demanding circumstances.


• Ability to write simple reports and complete pocket book notes / reports.


• Customer service skills and knowledge of a driving role., Full UK Driving Licence [Class 2 HGV]


• Tachograph Card


• Driver CPC Card [DQC]


• Excellent Communication Skills


• Self Motivated


• Customer Focused


• A love of working outdoors


• Ability to work shifts


• Ability to work on own initiative


• Computer Literate
  
  Competitive rates of pay


• Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel and socialising to health & wellbeing


• Excellent Reward & Recognition Scheme


• First Class Training & Development Opportunities


• Pension Scheme


• Full Uniform provided.


• 28 days' holiday including bank holidays.


• Regular overtime [optional]


• Flexible Shift Patterns


• Enhanced Maternity and Paternity Package subject to eligibility criteria


What do you need to be an HGV Driver?