HGV Workshop Foreman

The Workshop Foreman/Chargehand is responsible for the smooth running of the Workshop. Overseeing the Technician team, ensuring key performance indicators are achieved, whilst maintaining positive relationships with our customers. Working hours: Monday to Friday, 14:00-22:00, with a 30-minute paid break per shift Essential duties and responsibilities To perform this role successfully, an individual must be able to assist and then after an allotted training period perform each essential duty satisfactorily.

• Manage all staff, including monitoring of timekeeping and productivity, authorising overtime, and identifying training needs
• Ensure a high quality of customer service is always delivered
• Establish a close working relationship with all departments
• Deal with queries in an effective manner ensuring all actions are met
• Assist in training and development programs for all department staff
• Maximise the profitability of both parts and service departments, including continual improvements in utilisation of staff and efficiency of organisation
• The ability to lead a large and diverse team
• Access, produce and follow up all quotations for all types of equipment
• Control and maintain departmental parts stock levels
• Contribute to the development of all operating and administrative systems to ensure that quality, efficient and timely work is carried out
• Remain up to date with all relevant legal requirements
• Achieve and strive to exceed customer service level expectations and agreements
• Ensure premises and company vehicles are maintained to a high standard
• Any other duties relevant to the smooth and efficient operation of the department as determined by your manager
  
  Technical Qualification (City & Guilds or NVQ Qualified Technician) or proven experience repairing & maintaining vehicles
• Current driving licence
• Autoline 8.35 use
• Supervisory or management experience
• LGV/HGV licence
Essential Knowledge, Skills, and Abilities
• Current driving licence
• Ability to work within a team
• Excellent organisation and analytical skills Ability to work within guidelines and to deadlines
• Solution driven approach
• Excellent written and oral communication skills Excellent customer service skills
• Detail orientated
• High level of computer literacy
• Ability to work under pressure Awareness and understanding of Health and Safety requirements
• Possess excellent accuracy and numeracy skills
Desirable Knowledge, Skills and Abilities
• General knowledge of the industry
• Management of personnel preferred
• A technical understanding
• Computer literate