High Frequency User Practitioner

To be based in the UHL but working collaboratively across CMG's and with community partners to identify and proactively work with those individuals who are High Frequency Users of the Emergency Department . To promote and advocate for the care provision and the smooth transition of patients in the acute care areas (Emergency Department & Emergency Floor) and ensure that patients are cared for in the appropriate environment. The practitioner will act as the clinical and professional resource to the multi- professional, multi-agency team, patients and carers identified as a High Frequency User of the Emergency Department. To be based in the UHL but working within the Primary and Secondary interface to identify and proactively work with the multidisciplinary team. To promote the care provision and the smooth transition of patients in the acute care areas (Emergency Department & Emergency Floor) and ensure the patient is cared for in the appropriate environment. The practitioner will act as the clinical and professional resource to the multi- professional team, patients and carers within their specialist service. Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We Have Four Primary Goals

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.