HMP Millsike - Head of Contract Management & Performance

Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives. We are excited by the opportunity Millsike presents: a blank canvas on which we can paint a bright future for our prisoners. Our mission is clear: to create an environment that empowers, inspires, and supports individuals to re-enter society with hope, purpose, and a life plan. To achieve this, we will set a culture of rehabilitation and restoration underpinned by integrity and high expectations. Prisoners will experience a dramatic shift from traditional prison environments. Millsike will be a vibrant, bustling community, teeming with industry, activity and opportunities for personal growth. Above all, we will ensure our approach offers a deep sense of safety/respect, through a supportive, uplifting environment, that helps prisoners to see their
potential and that unlocks a brighter future for all.

About the role:

This exciting role offers a unique opportunity to lead the Contract Management and Performance function, providing vital business assurance to the Prison Director while adhering to HMPPS and Mitie policies. You will manage a dynamic team responsible for ICT, Health, Safety, Fire, Litigation, Audits, Performance, Complaints, Finance, Resourcing, Staff Training, and Catering. Your key responsibilities include overseeing IT systems to align technology with business goals, fostering a culture of respect and commitment to excellence, and supporting a safe, rehabilitative environment for both staff and prisoners. You will develop and implement health and safety policies, ensure compliance with regulations, and achieve Prison performance targets. Additionally, you will design impactful training programmes, drive initiatives, and deliver formal audit outcomes while investigating incidents and managing IT investments effectively, making a significant impact in this crucial role

Main Duties:

The post holder will oversee Prison resourcing, ensuring optimal use of resources while meeting prisoner needs. They will liaise with stakeholders to resolve issues and maintain smooth operations and the company's reputation.

The role involves integrating HMCIP 'Expectations' into policies and raising staff awareness. The post holder will foster a culture of respect, dignity, and continuous improvement, manage serious incidents as Silver Commander, and serve as Duty Director.

Participation in Mitie initiatives, including succession planning, is required. They will lead performance measures, contract outcomes, and target achievement, ensuring compliance with policies. The post holder will support employee engagement and maintain self-audit compliance.

Responsibilities include delivering a minimum of Level 3 HMIP ratings, managing risks, and maximizing operational resources. They will oversee key projects and ensure the Annual Custodial Service Delivery Plan's delivery. As a Senior Management Team member, they will undertake additional duties to ensure effective prison operations.

Senior-level experience in a custodial environment with a commitment to ensuring safety, decency, and security for all.

-Strong understanding of restorative leadership, including the skills to motivate and engage others.

-Proven track record in performance improvement and managing key performance indicators to enhance service delivery.

-Knowledge of third-party expectations, including HMIP.

-Commercial and financial acumen, including budget management and driving financial efficiencies.

-Experience in line management, supporting, and coaching staff to achieve effective results across various functions.

As a business, Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch.

Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture - our core values and how we behave:

We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.

We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.

Our diversity makes us stronger: we are immensely proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.