Holidays Assistant Manager

We're looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust. You'll be putting people first and giving them the highest standards of service. You'll work 30 hours over 4 days and some Saturday working will be required. What it's like to work here Reporting to the Holidays Manager, you'll work closely together to provide support to the rest of the team consisting of Team Leaders, Holiday Operation Assistants, Gardener and Maintenance. You'll be based at Blickling Holiday's Office but there will be a requirement to travel and support at other cottages. What you'll be doing You'll assist the Holidays Manager and team in the efficient delivery of the Holiday Cottages based at Blickling, Felbrigg & Sheringham. Your role will be varied and very much an operational role with requirement to be out and about at cottages on a regular basis to consistently ensure that standards are met and compliance is maintained and kept up to date at all times, along with assisting with improvements and refurbs as they arise. Along with Team Leaders you'll be a point of contact for our team of housekeepers. You'll supervise and lead them through training, coaching and development. You'll help to recruit new staff, providing clear induction and training. You'll help to respond to incidents, and do all that's needed to keep everyone safe and ensure that guest expectations are met within your remit.

We'd love to hear from you if you're:

• someone with practical operational experience in a holiday business
• good at talking to, and getting on with, all kinds of people
• used to achieving high standards of housekeeping, presentation and maintenance
• able to supervise and support others in your team
• confident with Microsoft Office
• familiar with health and safety procedures and compliance, and writing risk assessments
  
  The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places