Holidays Assistant Manager - Woodbridge

We have an opportunity for a Holidays Assistant Manager to join the team covering Sutton Hoo, Thorington and Dunwich You'll be out and about at the holiday cottages, travelling in our widespread portfolio and some weekend work. You'll work Mondays and Fridays and the other days are flexible. What it's like to work here Reporting to the Holidays Manager, it will be your role to support and provide cover. You'll work closely with the wider property team of business support, facilities and rangers. What you'll be doing You'll assist the Holidays Manager in the delivery of our growing holidays business. Ensuring consistent delivery of the operation across the area and achieve high levels of visitor satisfaction, you'll want all guests to be delighted with their stay, and for them to create memories and stories in our unique holiday places. You'll help with recruitment and grow the team of Holidays Operation Assistants providing clear induction and training. You'll organise the rota, hold team meetings and supervise the team giving them plenty of support, coaching and feedback. You'll work with the team to ensure they have what they need to deliver the highest quality of housekeeping and standards inside and outside the cottages. You'll handle any day to day maintenance problems and equipment failures liaising with staff and contractors. You'll support the team with ordering everything they need to operate. You'll carry out risk and compliance tasks making sure everyone is safe.

To deliver this role successfully, you'll need:

• great at customer service skills
• experience of working in a holiday's environment
• to be organised and able to prioritise your own workload
• to be able to multitask and remain calm under pressure
• to be helpful and approachable and have good people management skills
• to be a clear communicator with good knowledge of Microsoft Office
• to be knowledgeable of compliance and legislation
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places