Holidays Manager - Newcastle

Reporting to the Area Manager - Holidays, it will be your role to develop and grow the patch you look after. You will manage an established team of holiday operation assistants, team leaders and assistant managers and you will work with them to ensure they understand and deliver the highest quality of housekeeping, compliance and standards across the patch. You will also need to be guest and product focused, ensuring the highest quality of guest satisfaction and safety is achieved, you will want your guests to be delighted with their stay, and for them to create memories and stories in our unique holiday places. Please also read the full role profile, attached to this advert, include a covering letter and CV with your application.

In your application please provide details of how you meet the criteria for this role.

• Experience in an operational focused role
• Experience in delivering complex projects on time and in budget
• Experience in leading and inspiring a team to an agreed set of results, contributing to their understanding and development
• You have experience understanding and delivering customer needs and delivering a culture of excellent customer service in the hospitality industry
• Ability to deliver results through successful cost control balanced with quality and to deadlines
• Experience and skills in managing operational budgets
• Experience of developing communications at all levels
• Excellent planning and organisation skills; demonstrate an ability to manage conflicting demands
• Experience and knowledge of compliance
• A creative flair or passion for innovation
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places