Home Ownership Officer - Birmingham, West Midlands County

Would you like to join our team and make a difference as a Home Ownership Officer?

We have a fantastic opportunity for a Home Ownership Officer to join our team. You'll play a key role ensuring people matter by promoting customer satisfaction, ensuring our customers receive a quality and helpful value for money service. This is a great opportunity to gain experience and new skills, as you will have exposure to a number of different teams within Platform Housing.

The Home Ownership Officer reports into a collaborative team and you will receive support and training in the role from day one. Whilst this is home-based role, you will work alongside your Home Ownership colleagues in our Birmingham Business Park office in Solihull every Tuesday. The team also meets one Thursday per month and you may be required to travel in to the office for other ad-hoc requests, however this can be discussed at interview stage.

What could you be doing as Home Ownership Officer?

You will be responsible for managing and delivering an excellent service to our shared owners, leaseholders and freeholders.

Effectively deal with and resolve lease management queries, ensuring arrears are managed effectively in order to limit lender repossessions and dealing with rent and service charge queries.

Provide a front-line leasehold management service including processing legal notices and applications for subletting, re-mortgages and lease extensions.

Make necessary referrals to sustainable tenancies teams, wellbeing fund and signpost to external support agencies such as Citizens Advice and National Debtline.

You'll have a background of working within a Home Ownership or Housing Management team with a knowledge of current leasehold legislation.

Experience of working in an income collection role for leaseholders/shared owners and freeholders would be advantageous.

You'll have a strong customer focus.

You will be proactive. You'll have a strong personal drive, be flexible in your approach and be able to manage your own workload.

Confident communicator with the ability to deal with wide range of people., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

You will possess a personal drive and determination to achieve challenging high-performance targets.

This role also requires a Basic DBS check.

Some of our great benefits include:

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

Family friendly policies

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies

Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)

Learning and Development opportunities

Salary sacrifice electric vehicle scheme

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Interviews are scheduled to take place on Thursday 10th October via Microsoft Teams.