Homecare Clerical and Administration Officer

The successful candidate will be able to carry out a range of homecare operational duties. We are looking for someone who will be able to perform technical elements of our homecare service, including reconciliation of supplier statements to identify outstanding invoices and maintaining a system for ensuring that queries on invoices are identified and cascaded to relevant team members where needed, as quickly as possible to ensure timely and accurate payment. This may involve contacting suppliers to resolve discrepancies. The successful candidate will have IT experience and be able to work to structured time scales.

This is a desk based role, and could be a great opportunity for a pharmacy assistant looking for a change in direction. Our Homecare team still have patient contact mainly via telephone, and are heavily involved in prescription management.

To provide support the hours requirements of this role are:

Monday to Friday 8:30/09:00 to 17:00 /17:30

Weekends and Bank Holidays to be worked at Royal Blackburn Hospital on a rota.

Working for our organisation

The successful candidate will be supported to develop themselves as well as the service they are responsible for, in a friendly and forward thinking organisation.
If you want to make a difference, are passionate about patient care, then there has never been a better time to join our dedicated pharmacy homecare team.,

• Work with the clinicians and Clinical Nurse Specialists to ensure prescriptions are received and processed in a timely manner.


• Assist in the processing of orders and invoices for patient's homecare medication.


• Challenge and record any homecare invoice discrepancies and escalate where appropriate.


• Organise service review meetings and be responsible for minute taking and distribution after the meetings. Participate in relevant areas of the meeting including but not limited to invoice queries and prescription request queries



• Be responsible for training, supervising and supporting rotational members of staff and supporting other staff with respect to homecare medicines management.


• Act on email requests from homecare providers regarding prescription renewals in a timely manner.


• Maintain the homecare pharmacy trackers, ensuring all data is up to date and accurate.
  
  We provide a full training package, so experience isn't essential. Training will enable you to become an integral part of the homecare team. We are looking for a clerical officer who has good communication skills, is highly motivated, a team player and eager to work in a desk based setting with some patient contact., NVQ Level 2, RSA Level 2, or equivalent qualification 2 years relevant experience GCSEs including (English and Maths) or equivalent, OCR 3, ECDL or equivalent, Experience in working to deadlines


• IT and keyboard skills


• Ability to participate in team meetings and take accurate notes


Desirable criteria


• Understanding of homecare services


• Working knowledge of invoice processing, Good verbal and written communication with experience of customer or patient support


• Experience in prioritising demands on service and planning workload accordingly


• Ability to work accurately to meet financial instructions


Desirable criteria


• Ability to provide instructions clearly and accurately
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.


We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.


• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.


• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.


• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.


Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £42.90 and for a Standard Disclosure £22.90 which includes a small handling fee.