Homeless Intervention and Prevention Team Leader x6, Grade 12 £48,531- £50,574

Croydon is a diverse borough, and our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services the Housing Needs & Homelessness Service has been redesigned. Our ambition is to create a service which is fair and accessible, where residents are active participants in their journey towards finding a settled home. We have a number of roles and are seeking dynamic and collaborative individuals to join our management team to provide the best possible service to support tackling homelessness in Croydon. If you are passionate about improving services for residents and working in a fast paced an rewarding environment, then we have the right roles for you. As a Team Leader, you will have direct management responsibility for a team of officers in developing innovative and creative solutions to prevent homelessness and achieve a tangible reduction in the use of temporary accommodation. Role Overview Your role will involve leading a team of officers committed to early intervention, ensuring that residents receive timely support to avoid homelessness. Areas of responsibility include:

• To Ensure the efficient delivery of Homeless Intervention and Prevention services with a strong focus on homelessness prevention, driving continuous improvement and implementing operational service plans.
• Act as a deputy for the Homelessness Intervention and Prevention Manager, representing the team in meetings and leading specific projects in their absence while providing guidance and direction to ensure cross-team collaboration.
• Develop and maintain strong relationships with internal and external partners to enhance service delivery, while providing effective line management to the Homeless Intervention and Prevention Team, motivating staff through periods of change to ensure excellent customer service.
  
  Ability to be proactive and creative in preventing homelessness and resolving complex customer problems.
• Experience in the discharge of duty under homelessness legislation including s188 duties.
• Experience of leading and supporting teams to create a collaborative culture that is adaptable to new challenges and ways of working, focused on the customer experience and outcomes
• Ability to work in a collaborative way to transform service delivery including the ability to manage stakeholder relationships.
  
  We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.
• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all employees can thrive.
• Career Development: Take advantage of professional growth opportunities and a rewarding career path. We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme, up to 31 days of annual leave (eligibility criteria apply), and a commitment to your well-being and work-life balance. Access to the confidential and free Employee Assistance Programme 24/7
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management.
• Work Life Balance: Options for flexible and agile working options in line with service demand