Homelessness Prevention and Solutions Officer

We are a London borough providing a very busy statutory homelessness advice service who are looking to recruit four Prevention and Solution Officers to work with us. In this role you will work with all types of people who approach us as homeless or are about to be. They may have become street homeless, or perhaps an individual has been asked to leave home. Maybe someone is being evicted from their tenancy and cannot remain there any longer or you may find that a family must leave their home due to violence. In this role you will work proactively with individuals and families to help support them in their homelessness journey and adhere to legislative guidance as well as policy and procedures set out for you to conduct your role effectively.

Within the Prevention and Solutions Service, you will provide tailored advice and information to customers and provide interim accommodation where required. You will work within a hybrid model keeping a focus on the needs of our customers and supporting your work life balance. In addition to this, you will also provide an holistic approach and make the relevant referrals for clients who have complex needs that are not always immediately apparent. Your contribution and support will help those clients to stay in their current home or find a new home by delivery of key prevention techniques and options whilst managing expectations. You will enjoy partnership working, collaboration and have a keen motivation to meet objectives and importance of working towards targets.

About the role

In this role, you will need to do the following;

• Prevent and alleviate homelessness by providing housing advice and options to those who present as homeless.


• Conduct and review homelessness needs assessments and complete personalised housing plans to help empower individuals to sustain and secure accommodation.


• work collaboratively with various stakeholders and manage expectations.


• Demonstrate an excellent customer centred approach and participate in Duty rotas.


• Be able to issue out statutory homelessness decision letters aligned with Homelessness legislation in a timely manner.


• Ability to take on a caseload and manage this effectively.


• Utilise IT systems to accurately update and record information.
  
  Be aware of the reasons for why people become homeless and have a good working knowledge of a range of housing prevention techniques and options to try to alleviate homelessness.


• Have an ability to interpret and explain complex legislation and guidance.


• Be able to work in a busy fast paced environment.


• Possess excellent communication and interpersonal skills.


• have strong organisational and record keeping skills.


• have a vast experience of working with complex customers and an understanding of their needs.


• be resilient and possess the ability to work as part of a team as well as individually.