Hospitality Ambassador - Front Office

At HGI Heathrow we are passionate about crafting, delivering, and creating memorable experiences. We are a 4

• star 364-bedroom property with 10 versatile meeting spaces. We are located within an easily commutable distance near Heathrow Airport with good transport connections within walking distance, including Hatton Cross Tube and Bus Station.


Duties include:

• Checking in and checking out our guests using OnQ system.


• Proactively responding to guest queries and complaints


• Communicating with other departments and sharing information e.g arrivals, departures, special requirements etc


• Taking payments from our guests, both cash & card


• Introducing our guests to a wide range of Hilton benefits
  
  Enthusiastic, approachable, and friendly character


• Previous experience within a hotel environment or customer service role - preferred


• Strong working knowledge of Microsoft Office Suite and IT skills


• Good level of spoken and written English


• Willingness to learn new skills
  
  Our Pay and Benefits:


• Go Hilton - Discount for you and your friends & family at Hilton Brands around the world.


• Continuous learning and development opportunities


• Free use of hotel gym


• Life Assurance


• Contributory Pension Scheme


• Free staff Lunch


• Uniform


• Bike to work scheme


• Service Anniversaries


• Summer/Winter Social events


• Discount in Momont-D'cruz Holistic Body Zone


Hilton Garden Inn, London Heathrow Airport is committed to encouraging equality, diversity, and inclusion among our team members, and eliminating unlawful discrimination. We are a committed Disability Confident Employer. As an airport hotel we meet and greet a broad spectrum of people from around the globe. The intended experience for our guests is for them to feel recognised, welcomed and cared for. It is just as important for our colleagues to feel the same. Our aim is for our team to be truly representative of all sections of society and for each team member to feel respected.