Hospitality Assistant

handle both F&B and Reception duties to join the Loveday team. The purpose

of this role is to provide first class service to our members, their families,

guests and all visitors to our Loveday care homes and to achieve this by

learning, adopting and maintaining the Loveday Way of delivering outstanding

levels of service in hospitality in both Front Of house and Food and Beverage operations.

Reporting directly to the Head of Hospitality you will be required to work in a

dual role, to include F&B service delivery and on reception in the capacity

as a host, to meet and greet our members and guest, assisting and directing

them with the purpose of their visit. The main requirement in this role is to

provide seamless F&B Service to all our members and guests.

Main Duties and Responsibilities

Meet

and greet guests on arrival in a warm and friendly manner.

Support the kitchen team to deliver first class Loveday dining

experiences.

Prepare mise-en-place and make sure all cutlery, plates and glassware

are polished.

• Set up tables according to the Loveday & Co Dining Standards


• Follow the service steps for each meal service.


• To serve members and guests beverages and refreshments as and when required


in all day dining area

• Ensure that all fridges and snack areas are always fully stocked.


• Recognise regular visitors and interact warmly with families.


• Maintain all stock levels of consumables i.e. teas, coffees, sugars,


disposables, drinks (with the support of the Hospitality Lead.

Check the cleanliness in common areas

and guest bathrooms throughout the day and liaise with housekeeping team to

ensure all areas are always immaculate.

Respond to queries and direct clients as required, referring to

the general manager as necessary.

• Answer incoming calls and redirect or take messages as necessary.


• Receive deliveries and post and sort and distribute all post


deliveries.

Monitor guests / clients via the CCTV and door entry call system

ensuring they gain entrance and are able to exit the building as required.

• Ensure reception area is kept tidy and clutter free.


• To adhere and comply to all Health and Safety procedures


Provide ad hoc support as required by the business.

A level equivalent standard of education.

Qualifications in a relevant field (desirable).

Experience

in a similar role with demonstratable skills.

Demonstrable

Food and Beverage preparation and service skills.

Knowledge of

food hygiene, allergies and health and safety

compliance requirements.

Experience

in a customer-facing role with excellent customer service skills.

Experience

of working within a high-end hospitality environment (desirable).

Understanding of customer Food and Beverage luxury 5

star restaurant service experience (desirable).

Positive and

flexible attitude.

Professional

presentation of self within the workplace.

Understanding of and commitment to equality of opportunity.

Well

organised, efficient, friendly and polite with excellent communication

skills.

Organisational skills and high attention to detail (desirable).

Ability to

follow work routines with minimal supervision (desirable).

Ability to

demonstrate awareness / understanding of equal opportunities and other

people's behaviours, physical, social and welfare needs.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996,

all applicants must either be eligible to live and work in the UK or must

obtain permits to work in the UK prior to application. Documented evidence of, Working variable hours (on a rota basis) to suit business needs,

including evenings and weekends. The ideal candidate will be punctual,

hardworking and quick to learn, with a high attention to detail. Excellent

communication skills and an outgoing personality and a positive work ethic is

ideal for this role as well as good physical stamina & mobility.

Loveday

Co. offers over 100 years of combined experience in elderly care,

healthcare and hospitality. Loveday is recognised as the premier provider of

luxury care services in London.

Mission

are passionately devoted to enhancing the lives of our members and their

families. We blend our expertise in providing tailored, compassionate care,

with world-class hospitality, to create an unrivalled culture of uncompromising

excellence in everything we do. Based on the success of our award winning first

home in Chelsea Loveday, we are expanding across London with both additional