Hospitality Assistant - Bank Work Fri & Sun

Castle Retirement Village based in Berkhamstead is on the lookout for a Hospitality Assistant to cover weekends on a zero hour contract. The ideal candidate will have a passion for customer service and a genuine desire to enhance the dining experience for our residents. As a Hospitality Assistant in our retirement village, you will play a key role in ensuring that our residents receive exceptional service during meal times. We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents. Responsibilities:

• Greet residents warmly as they arrive at the dining area
• Assist residents with seating and provide menus
• Take food and beverage orders accurately and efficiently
• Serve meals and beverages in a timely manner
• Ensure that residents' dietary preferences and restrictions are accommodated
• Clear tables and reset them for the next service
• Provide friendly and attentive service to residents throughout their meal
• Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
• Handle residents' concerns or special requests with professionalism and courtesy
• Maintain cleanliness and organization in the dining area
  
  Previous experience in a hospitality setting or in a customer service role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong attention to detail
• Compassionate and patient demeanour
• Knowledge of food safety and sanitation guidelines