Hospitality Lifestyle Manager

Extracare does not participate in the current "UK Visa Sponsorship" scheme, and we would not be able to facilitate sponsorship.
What will you do as our Lifestyle Manager?
+ You will be responsible for overseeing and line managing delegated functions of the service which include Activities, Volunteers, Catering, Bar, Reception, Retail and the Gym.
+ Support the management of relationships within the Village to improve better outcomes with staff, residents, volunteers, and the local community, in line with ExtraCare's Mission and Values.
+ Promote excellent delivery of customer service and to improve your outputs and to bring a commercial focus
+ Ensure compliance with internal and external regulations
+ Act as deputy to the Village Manager

+ Extensive experience in a senior customer service or front of house role
+ Experience of achieving Key Performance Indicators (KPIs)
+ Coordinating and delivering events within the Village
+ Experience of managing staff and volunteers within a commercial business
+ Generating income and budget management (specifically profit and loss)
+ Ability to communicate effectively with staff, residents, external customers and other key stakeholders
+ Excellent organisational and time management skills
+ Ability to work on your own initiative and develop new systems and processes
+ Effective leadership and ability to motivate staff as well as implement a positive resident/customer experience
+ Demonstrate a strong business acumen
+ Good written and verbal skills to compile reports
Desirable: -
+ Experience of overseeing food and beverage functions
+ Experience of stock taking and ordering
+ Experience of collecting and analysing customer feedback
+ Experience of working in a retirement village setting or similar and understanding the needs of our resident group
+ The ability to think creatively in order to share a unique resident experience
+ Proficient in the use of IT and data base management
+ Attention to detail
+ Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.