Hospitality Manager

Bring your wealth of service industry experience to a caring and supportive environment, one that makes a positive difference to people's lives, when you join Signature Senior Lifestyle as a Hospitality Manager at our luxury care and nursing home in Kingston upon Thames.

At Signature we would like to work toward a "Care with Hospitality" approach. We are carefully setting the standards supported by learning and ongoing quality monitoring from the core of our service delivery model.

From our exceptional dining experiences to our luxurious environment, our Hospitality Manager oversees all non-clinical areas of our home. You'll be responsible for managing & overseeing Food & Beverage service, Culinary (Kitchen), housekeeping, activities and front of house (Reception & Concierge), to ensure everyone who lives in and visits your home has the best possible experience.

Alongside the day to day running of your departments, ensuring your team are meeting the highest levels of service, you'll be building relationships with residents, championing their experience, taking on board their feedback and managing their expectations. You'll take the lead in resolving complaints and investigating incidents. You'll manage the home's budget and any costs associated with your teams, including provisions from external resources.

You'll also be a supportive and caring leader. You'll ensure your team has the right skills to meet the needs of your home, identifying and facilitating any training and development. You'll lead by example, maintaining high standards and setting out clear expectations of each team member. You'll also be their mentor and someone they can rely on in a difficult situation.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in.

As well as your dedication to providing exceptional service, 1 to 2 years' experience in a supervisory role, ideally in healthcare, restaurants or hotels, industry relevant qualifications, and local market knowledge are all a big advantage.