Hospitality Manager - Wembley Stadium

Delaware North UK is hiring casual Restaurant, Bar, and Box (Suite) Hospitality Managers at the iconic Wembley Stadium in London. When you share our vision and drive the buzz of the stadium, there are always opportunities to thrive; you will be managing teams and operational strategy, providing exceptional leadership. Your hospitality passion will shape team dedication and be the driving force behind outstanding dining experiences for our guests, so if you are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Join our valued team at this electric venue that needs little introduction if you are:

• A strong, composed leader
• Able to work collaboratively with and inspire a dedicated team
• Passionate in inspiring excellence in first-class guest experience
• A strategic thinker, continuously prioritising multiple operation tasks
What's in it for me?: At Delaware North UK, you'll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We're looking to create the future of hospitality, so if you're ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you'll receive:
• Competitive weekly pay
• Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
• Experience in a dynamic workplace that has been busy hosting major international sporting events and concerts so far in 2024, including UEFA Champions League Final, and the first leg of an unprecedented 8 nights of Taylor Swift's Era's tour, with more showstopping events coming up this year including Joshua V Dubois boxing, AEW, and the English National Football teams; there's more excellence taking centre stage in 2025, where it is sure to be our biggest year yet
• Opportunities to also work at London Stadium and Emirates Stadium
Help us delight the world by applying today. Responsibilities:
• Demonstrate leadership to teams, directing and developing a strong frontline of team members and supervisors, promoting service excellence
• Elevate the guest experience, delivering top-tier service and satisfaction
• Effectively manage operation excellence, including inventory, staffing, and performance metrics
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence
  
  Experience managing and leading large hospitality teams
• Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
  
  Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England's National Football Teams. As the UK's most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world's most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests.
From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd of 87,192 guests for their first European title, to world-class concerts from Adele, Coldplay, Ed Seeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best!