Hospitality Manager - West Sussex

Are you a customer service enthusiast with a passion for events and a flair for management? We have the perfect opportunity for you! Join our prestigious private school as a Hospitality Manager and be a key player in delivering exceptional experiences at Harlaxton. If you're ready to lead, inspire, and create unforgettable events, keep reading! What You'll Be Doing: Team Dynamo:

• Lead by example, stepping in wherever needed to support your team.
• Manage communications with the catering team, service and event delivery, and theme days, representing Holroyd Howe's high standards.
Event Maestro:
• Oversee events of all kinds, managing the front of house team, team deployment, and training to maintain our exceptional standards.
• Ensure client service is always a top priority, acting as the go-to person for shift handovers and providing stellar service.
Operational Guru:
• Maintain a professional approach at all times, managing stocks, ordering, finances, and POS systems related to events.
• Stay updated on food and industry trends, incorporating new service styles and concepts into our offerings.
Training:
• Assess employee performance, identify training needs, and ensure training aligns with company policies.
• Deliver monthly training with team members
Performance & Development:
• Conduct job chats and performance reviews, maintaining development plans.
• Hold regular team meetings to communicate important information, standards, and improve team cohesion.
Health & Safety:
• Ensure all employees are aware of and adhere to Health and Safety policies.
• Provide regular Health, Hygiene, and Safety training.
Motivation & Support:
• Empower, support, and encourage your team, maintaining an open-door policy.
• Lead team briefings before each service, ensuring company processes are achieved at all times.
Customer Focus:
• Work closely with the team, and management.
• Ensure customers receive prompt and efficient service, consistently exceeding their expectations.
Visibility & Approachability:
• Be visible during service periods, approachable, and proactive in fulfilling customer needs.
• Maintain clean and fully stocked service areas.
Event Service:
• Lead front of house service, in dining rooms, and events.
Coordination & Documentation:
• Liaise with the hospitality manager to ensure top-notch service throughout the day.
• Ensure clients and goods are checked in and out with correct documentation and complete full closure of events.
People Management: Team Culture:
• Treat and lead your team members as you would expect to be treated.
• Ensure company policies are adhered to and carry out kitchen/service duties as needed.
Health & Safety, Food Safety, & Environment: Complete all monitoring forms, books and allergy documentation meticulously Training & Compliance:
• Attend required training courses and follow cleaning schedules rigorously.
• Ensure all health and safety policies are observed and adhered to., As a Holroyd Howe colleague working as a Hospitality Manager, you will not only be working in beautiful surroundings you will also be entitled to a variety of benefits including:
• Free Meals whilst at work
• Company sick pay scheme
• 28 Holiday days inclusive of bank holidays
• We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles
• Reward & recognition schemes
• People awards to celebrate our employees
• Employee Benefits Platform
• Employee Assistance Program
• Recommend a friend scheme
• HIT Apprenticeships for all experience levels
• Team events scheduled throughout the year
• Pension scheme
  
  The ability to execute a staffing plan and work shoulder-to-shoulder with your team to deliver meal services and events to the highest standard. Excellent customer service skills and the ability to organise your time are required.
Have a strong understanding of health and safety; be adaptable and customer-focused; be excellently organised; show great attention to detail; be a team member and enjoy success as a team; and have a flexible approach to work., Full UK Drivers Licence is required for this role


• Bereavement leave
• Childcare
• Company events
• Company pension
• Cycle to work scheme
• Free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site gym
• On-site parking
• Store discount