Go to job search

Hospitality Trainer - FOH

Central Support, Digbeth, Birmingham

Hospitality Trainer - FOH

Salary not available. View on company website.

Central Support, Digbeth, Birmingham

  • Full time
  • Permanent
  • Onsite working

Posted 4 days ago, 11 Oct | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 81a98a7a447e4e63b7866e7e928a895e

Full Job Description

  • Training and Development :
  • Design,
  • Design,
    • implement, and manage comprehensive training programs for FOH team members, including onboarding, ongoing development, and cross-training. Ensure all FOH staff are trained to provide excellent customer service and are knowledgeable about the Slim Chickens menu, brand standards, and operational procedures. Conduct hands-on training sessions, role-playing exercises, and team-building activities to enhance skills in customer interaction, food presentation, and overall guest experience. Regularly update training materials to reflect current best practices, menu updates, and operational changes. Leadership and Coaching : as a mentor and coach to FOH team members, providing continuous feedback and guidance to ensure optimal performance. Monitor team performance, identify areas for improvement, and implement action plans to address any skill gaps or service deficiencies. Foster a positive and motivating work environment that encourages teamwork, professionalism, and a guest-first mentality.
  • Operational Support :
  • Work
  • Work
    • closely with restaurant management to ensure smooth day-to-day operations at the FOH. Assist with scheduling, resource allocation, and staff placement to ensure adequate coverage and maintain service quality. Ensure all FOH staff adhere to food safety, health, and sanitation standards at all times.
  • Customer Interaction :
  • Model
  • Model
    • exceptional customer service, consistently demonstrating Slim Chickens' high standards of hospitality. Resolve guest concerns or complaints in a professional and timely manner, ensuring customer satisfaction.
  • Continuous Improvement :
  • Assess
  • Assess
    • the effectiveness of training programs and processes through regular evaluations and feedback from staff and customers. Collaborate with the management team to identify opportunities for operational improvements and implement best practices in training and FOH service. Stay updated on industry trends, customer service techniques, and training innovations to ensure Slim Chickens remains at the forefront of guest

    is looking for an enthusiastic and experienced Front of House (FOH) Team Member Training Manager to join our team. This position is pivotal in ensuring our FOH staff delivers outstanding guest experiences by providing comprehensive training, support, and leadership. The ideal candidate will have a passion for customer service, a knack for training and mentoring, and a strong commitment to upholding Slim Chickens' values of hospitality and quality.,
  • Previous
  • Previous
    • experience in a management or leadership role in a fast-casual or full-service restaurant environment. Proven experience in training and developing FOH team members. Excellent communication, presentation, and interpersonal skills. Strong understanding of customer service principles and hospitality best practices. Ability to motivate and lead a diverse team in a high-paced environment. Strong organisational and time management skills, with the ability to manage multiple priorities. passion for food, hospitality, and delivering an exceptional guest experience. Preferred :
  • Experience
  • Experience
    • working with a similar restaurant brand. Knowledge of food safety and health regulations.

    to work flexible hours, including evenings, weekends, and holidays. What's in it for you? We believe in offering more than just a job this is a career opportunity with exciting rewards : Feast on Savings : Enjoy 50% off your total bill for you and five friends across all our brands. Exclusive Discounts : Access special offers from thousands of retailers and restaurants through our BRG Spark App. Stock Up on Favourites : Get 20% off at Carluccio's retail gift shop deli. Secure Your Future : Free mortgage advice and access to our Financial Wellbeing Centre. Access Your Pay Anytime : Use Wage Stream to tap into your earnings whenever you need them. Healthcare Wellbeing : Benefit from our Healthcare Cashplan and Employee Assistance Programme (EAP). Referral Rewards : Earn bonuses for referring friends to join our team. Career Growth : Excellent opportunities for development within our expanding portfolio of brands. Flexible Working : Enjoy flexible scheduling options for a better work-life balance. If you're ready to take the next step in your technical career and be part of an innovative, growing company, we want to hear from you! Join us and be part of our journey as we create