Host (Some experience required)
The Langham Hotel London, Marylebone, City of Westminster
Host (Some experience required)
Salary not available. View on company website.
The Langham Hotel London, Marylebone, City of Westminster
- Full time
- Permanent
- Onsite working
Posted today, 2 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: d96bb7dc0d2b43648ef1d7cab56d7428
Full Job Description
- The successful candidate will be responsible for managing a team of customer service representatives and ensuring the team meets its performance targets
- Develop and implement strategies to improve customer service efficiency and effectiveness
- Train and coach customer service representatives on company policies and procedures
- Monitor and evaluate team performance, providing regular feedback and conducting performance reviews
- Address and resolve escalated customer complaints and issues
- Collaborate with other departments to streamline processes and improve customer satisfaction rates
- Create and maintain customer service reports and metrics
- Stay up-to-date with industry best practices and trends in customer service management
- Identify training needs and coordinate training programs for the team