Hostel Manager - YHA Hawkshead

Our Hostel Managers are responsible for the day to day operation management of their sites and the customer experience there. You'll have responsibility for the achievement of targets across all aspects of the hostel operation, including food and beverage, and will be accountable for maximising as well as controlling expenditure. Hostel Managers are responsible for a team of employees and occasional volunteers. You'll also contribute to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties. What Skills and Experience do you need to be a Hostel Manager? Our hostel managers are responsible for the line management of the teams within their own hostels, along with occasional volunteers as well as for managing the operational budget and safeguarding of all guests.

This role would suit an experienced hospitality manager with high standards, great people skills and an understanding of multi-use spaces and alternative accommodation.,

• Proven experience of working within the hospitality industry
• Knowledge and understanding of the requirements for effective safeguarding of vulnerable guests
• Excellent customer service skills, including experience of handling difficult situations
• Proven ability of managing varying pressure, including peaks in workload demands
• Experience of cash handling
• Experience of managing a budget (desirable)
  
  YHA Hawkshead
YHA Hawkshead is a regency mansion set in stunning grounds overlooking tranquil Esthwaite water. We are located one mile south of Hawkshead village, known as "the prettiest village in Lakeland". We offer private and family rooms as well as dormitory accommodation. Spread across two buildings, there is a lounge, games room, drying room and self- catering kitchen. YHA Hawkshead is a family friendly, grade II listed building, is an ideal base for cheap breaks, school trips and activity holidays in Beatrix Potter country. YHA Hawkshead is great for walking and cycling and nearby Grizedale Forest offers some of the country's best routes if you're looking for a mountain biking holiday. YHA Hawkshead offers our biggest choice of Camping & Cabins - with an atmospheric glamping village of camping pods, cabins and tipis in our grounds. Free Wi-Fi is available in our spacious social areas and you can expect tranquil views over Esthwaite Water, fabulous drinks in our licensed bar and plenty of Regency charm., Help us make a difference. Because where you go changes who you become. YHA (England & Wales) is a leading UK charity for young people. We transform young lives forever through travel and real adventure. Whatever role you do with YHA (England & Wales) and wherever you are based, you'll make a positive difference to the lives of young people who need our support. Our teams are based across England and Wales - in our hostels, at our National Office in Matlock, Derbyshire, or in remote/hybrid roles anywhere in the UK. Working for a charity like YHA (England & Wales) could see you greeting guests in the centre of London, running activities for schools in the Lake District or making beds in a 800-year-old castle. You could be planning our fundraising events, managing our properties, handling our finances or helping to shape the direction of YHA's future. Working at YHA (England & Wales) is rewarding in lots of ways and what you do here really counts. That is why we offer our employees many great benefits. Looking for additional training or professional development? Wondering about what perks you can look forward to at YHA (England & Wales)? You're in the right place to find out all about our benefits.

YHA Hawkshead is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:
• We pay £33,772 to £39,734 per annum (this role is fixed 42.5 hours per week, permanent contract)
• You will get access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• 10 nights free hostel stays per year for you and up to 3 friends or family
There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.