Hotel Operations Manager

As Operations Manager you will create and implement standard operating procedures to be adhered to across all departments, ensuring performance is managed effectively at all levels. You will work with the Senior team to contribute to the overall strategic plan for the business, utilising all available opportunities to drive revenue and manage the overall running of the hotel in the GMs absence, monitoring guest feedback and actioning where appropriate. Finally, you will support HOD's to effectively recruit and develop their teams and ensure a culture of team engagement and service excellence is always adhered to.

To be successful in this role, the ideal candidate will possess excellent leadership and management abilities. You will also have a minimum of 2 years experience as a Manager within a hospitality setting.You should also be abe to display the following stratigic thinking and problem solving skills.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world.

As part of the Aimbridge team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Volunteer days - Up to two days per year to support a charity of your choice
• Company sick pay - Giving you piece of mind when you need it the most
• Minimum of 30 days holiday
• Staff meals on duty
• Starting salary above national minimum wage
• Flexible working opportunities
A day in the life of…, Mercure Newport Chartist Tower Upper Dock Street, Upper Dock Street, Newport, Monmouthshire, NP20 1DW