Hotel Porter - Harrogate

Salary not available. View on company website.

Grantley Hall, Harrogate

Full time
Permanent
Onsite working

Posted today, 16 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 4655422180624ea48d8ef625026055e9

Grantley Hall

Full Job Description

Giving guests a warm greeting when arriving at the hotel, offering help where needed to every guest.
Parking and retrieving guest cars as appropriate, securing the keys behind Reception.
Assist guests with their luggage, ensuring the luggage arrives at the guest's bedroom in a timely manner, taking luggage to the guest's car and stored securely when necessary.
Having a varied knowledge of the local area/Yorkshire, the ability to schedule arrangements for guests such as carriages, valet cleaning & route planning.
Ensuring all guests' needs are exceeded at every opportunity.
Moving furniture and setting up rooms for events when required, ensuring the hotels' 5-star standards are met.
Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and ensuring they are dust free throughout.
Maintaining the appearance, cleanliness and safety standards which are set out by management.
Assisting in other areas of the hotel when needed.
Ensuring that you stay proactive during less demanding periods.
Must possess a polite etiquette.
Must have impeccable grooming standards.
To live the Grantley Hall Values everyday day

The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
Good verbal and written communication skills are required
The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
Attention to detail is vital.
Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous.
Flexible approach to working hours as weekend work and early/late shifts are required.
Full driving license is required.
The ability to work both individually and as part of a team.
A high level of confidentiality.
Ability to work under pressure.

Grantley Hall is an exclusive, five star luxury hotel nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar

Grantley Hall offers a wide range of benefits and opportunities for all employees:
A monthly service charge - typically £2,400 annually
31 days holiday increasing to 33 days with length of service
Access to earnings before payday (Wagestream)
Free parking
Complimentary meals when on duty
Discounted modern and spacious live-in accommodation
Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels
Complimentary bespoke uniform and annual shoe allowance
Free sight tests for those eligible
Onsite Team Gym with professional induction
Refer a Friend Scheme where you can earn up to £1000
24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
Grantley Academy to support your development
Annual paid volunteering days