Hotel Receptionist

We are looking for a Hotel Receptionist to join our team at a boutique hotel located in Hove. We believe in creating a memorable customer experience and are looking for someone to give an excellent first impression, providing excellent customer service and create a warm, and welcoming atmosphere.

Duties will include:

- Greet guests upon arrival and ensure a smooth check-in process

- Handle guest inquiries, requests, and complaints in a professional and courteous manner

- Manage reservations and room assignments efficiently

- Answer phone calls, emails, and in-person queries promptly and professionally

- Process payments and maintain accurate guest accounts

- Assist with administrative tasks such as filing, data entry, and correspondence

Excellent phone etiquette and interpersonal skills

- Strong organisational skills and attention to detail

- Team player who communicates well with all colleagues

- Punctual, reliable and trustworthy

- Ability to multitask and work in a fast-paced environment

- Proficient in computer skills and software

- Friendly, positive and passionate

- Flexible

We are looking for someone with reception experience however are open to invest and provide training to the right candidate.

As we are a blended team you may be required to help in other departments such as the housekeeping or restaurant teams.

• Company pension


• Discounted or free food


• Employee discount


Schedule:

• 10 hour shift


• 12 hour shift


• 8 hour shift


• Day shift


• Holidays


• Weekend availability


Work Location: In person