Hotel Receptionist - London

As Receptionist you will be responsible for welcoming and orienting guests to the property, informing them of additional options and services, and anticipating the guest's needs. As an ambassador of service to the guest, the Receptioniust's primary role is to ensure the guest's expectations are met and deliver the highest level of service to our guests in all Guest Experience related functions.

Working closely with all departments across the hotel to maximise efficiency and communication to ensure that service delivery across the hotel runs seamlessly.

You will be available to solve problems and/or suggest alternatives to ensure maximum guest satisfaction and experience.

We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and talents.

You will work with a brilliant team across all departments of the hotel so that we are one team delivering a seamless and memorable guest experience.

• Experience in a luxury/lifestyle restaurant or bar or 5 luxury hotel operation


• Exceptional organisational skills with the ability to prioritize effectively and work under pressure


• Great attention to detail and genuine passion for delivering exceptional service


• Your charisma, individuality and positive energy


• Excellent communication skills and comfortable talking with guests, colleagues and the senior leadership team


• Able to work 40 hours per week including late evenings and weekends
  
  Conceived by a group of friends and designed by Martin Brudnizki, the 57-room townhouse hotel will create a vibrant new destination to gather in the heart of London.

Broadwick Soho will be home to a Sicilian-inspired restaurant and terrace, rooftop lounge and intimate dining room. The refreshingly original property will offer impeccable personalised service in opulent yet cosy surroundings, inspired by the spirit of Soho where all are welcome. The residential-style guest rooms, including one Penthouse and nine suites, feature the finest appointments and amenities.
Broadwick Soho is a like-minded community, independent, warm, generous, and eclectic.
A new Soho hotel with an old soul.

We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, at a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho.

We are enthusiastic, generous, respectful and committed to delivering exceptional and brilliant service to other talents and guests. We also enjoy and take immense pride, in doing so. The way we treat others is how we would like to be treated ourselves and is at our core.

We want our hotel to reflect Soho in all its glory. We praise diversity, inclusion and forward-thinking. If you love people and would like to create new experiences for them through personalised service and diligence; we look forward to receiving your application - apply now

As a Guest Experience Agent at Broadwick Soho, you will drive the idea of being a glorious hotel that embraces the spirit of Soho, alongside making our guests feel as comfortable as we do through our beliefs of being independent, embracing, generous and exquisite

What is in it for you?


• Inclusion in the Tronc scheme which includes Room and F&B service charge


• 30 days holiday inclusive of bank holidays increasing with the length of service


• Pension scheme, season ticket travel loan, cycle-to-work scheme


• Great food and drink during your shift


• Designer outfits that represent our spirit and personality that are fresh and ready for your shift


• Support from our Employee Assistance Programme and wellbeing initiatives


• Great incentives including refer a friend bonus ( 1000 for chefs & 500 for all other roles)