House Manager

as an ambassador for the property, delivering world-class service to our guests while ensuring adherence to Health & Safety standards and best practices. Oversee all guest services operations, from pre-arrival to post-departure, ensuring an impeccable guest experience. Be a visible presence during peak business times, interact with guests, address their needs, and promptly resolve any issues. Manage and monitor personalised guest service standards, ensuring all guests feel recognised and valued, particularly regular and VIP guests. Take ownership of the smooth operation of all departments, ensuring each shift runs seamlessly. Ensure compliance with all health and safety regulations, including fire marshal duties and emergency procedures. Develop and implement plans to increase guest satisfaction, operational efficiency, and revenue, focusing on occupancy and upselling opportunities. Prepare and submit statistical performance and forecast analysis reports as required. Cover night shifts when required to ensure continuous high standards of service

candidate will have a passion for luxury hospitality, excellent leadership skills, and the ability to manage all aspects of the house with a keen eye for detail., experience in a similar role within a luxury or boutique hotel setting. Exceptional communication skills and attention to detail. Excellent problem-solving and decision-making abilities, particularly in high-pressure situations. Knowledge of hotel management systems, such as Opera. Ability to work collaboratively across departments to foster a cohesive team environment. Flexibility to be available outside of regular hours as needed. First Aider & experience of crisis management. Passion for delivering exceptional guest experiences and driving customer excellence. Enthusiasm, confidence, and adaptability in a fast-paced, luxury hospitality environment. Organisational skills, with a flexible attitude to handle a variety of tasks. Discretion and the ability to maintain confidentiality. Commitment to the health, safety, and welfare of all employees and guests.

About The Stafford London Situated just off Piccadilly, in the heart of historic St James's, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is ideal for West End theaters, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground & Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks.

• Annual salary package of £40,000 (this amount is inclusive of service charge)
• Referral Scheme : £1000 for referring a Chef, £500 for permanent position (terms and conditions applies)
• 28 days holiday with increase after 1st year of service, capped at 33 days
• Private Healthcare & Life Insurance
• A choice of rewards and lifestyle benefits
• Access to Wagestream
• Training and development opportunities
• Interest free season ticket loan
• 50% Food and Beverage discount in our venues
• Opportunity to be part of a growing team who has potential to achieve great things