House Manager

as an ambassador for the property, delivering world-class service to our guests while ensuring adherence to Health & Safety standards and best practices.

• Oversee
all guest services operations, from pre-arrival to post-departure, ensuring an impeccable guest experience.
• Be a
visible presence during peak business times, interact with guests, address their needs, and promptly resolve any issues.
• Manage
and monitor personalised guest service standards, ensuring all guests feel recognised and valued, particularly regular and VIP guests.
• Take
ownership of the smooth operation of all departments, ensuring each shift runs seamlessly.
• Ensure
compliance with all health and safety regulations, including fire marshal duties and emergency procedures.
• Develop
and implement plans to increase guest satisfaction, operational efficiency, and revenue, focusing on occupancy and upselling opportunities.
• Prepare
and submit statistical performance and forecast analysis reports as required.
• Cover
night shifts when required to ensure continuous high standards of service

candidate will have a passion for luxury hospitality, excellent leadership skills, and the ability to manage all aspects of the house with a keen eye for detail.,
• Proven
experience in a similar role within a luxury or boutique hotel setting.
• Exceptional
communication skills and attention to detail.
• Excellent
problem-solving and decision-making abilities, particularly in high-pressure situations.
• Knowledge
of hotel management systems, such as Opera.
• Ability
to work collaboratively across departments to foster a cohesive team environment.
• Flexibility
to be available outside of regular hours as needed.
• First
Aider & experience of crisis management.
• Passion
for delivering exceptional guest experiences and driving customer excellence.
• Enthusiasm,
confidence, and adaptability in a fast-paced, luxury hospitality environment.
• Organisational
skills, with a flexible attitude to handle a variety of tasks.
• Discretion
and the ability to maintain confidentiality.
• Commitment
to the health, safety, and welfare of all employees and guests. If that sounds like something you would enjoy doing and you are excited about our restaurant and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK.

About The Stafford London Situated just off Piccadilly, in the heart of historic St James's, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is ideal for West End theaters, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground & Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks.


• Annual salary package of £40,000 (this amount is inclusive of service charge)
• Referral Scheme : £1000 for referring a Chef, £500 for permanent position (terms and conditions applies)
• 28 days holiday with increase after 1st year of service, capped at 33 days
• Private Healthcare & Life Insurance
• A choice of rewards and lifestyle benefits
• Access to Wagestream
• Training and development opportunities
• Interest free season ticket loan
• 50% Food and Beverage discount in our venues
• Opportunity to be part of a growing team who has potential to achieve great things