Household Claims Auditor
Hastings Direct
Household Claims Auditor
Salary Not Specified
Hastings Direct, Leicester
- Full time
- Permanent
- Remote working
Posted 4 days ago, 28 Jun | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: e4c21146814c492f951fc476b9b13125
Full Job Description
- Developing and carrying out robust, risk-based audits across the department to provide assurance that customers fair and reasonable expectations are met, regulatory and claims best practice procedures are delivered, leakage and other financial risk is effectively managed
- Developing a complete understanding of our internal home claims processes, new initiatives, best pratice and the impact of inefficient processes on customer service, leakage and fraud
- Identifying areas for indemnity savings and taking appropriate steps to deliver the financial benefits
- Effectively identifying, managing and reporting risk within your area of responsibility, enhancing the risk management culture within your area
- Where necessary, the role will expand to cover all aspects of claims handling within the department
- Managing root cause analysis and recommending improvements that support the goals of reducing justified complaints, increasing renewal retention and complying with FCA regulatory requirements
Claims experience and sound knowledge across Home/Household Claims - Prior experience in either leadership or coaching with auditing or quality review skills
- Good analytical skills with the ability to interpret MI and identify areas of risk and opportunity
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
Salary - Attractive salary based on experience (pay reviews also completed each year)
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart