Housekeeping Manager

As Housekeeping Manager you'll lead and supervise a team of Housekeepers with responsibility for the hiring, scheduling, training and performance of your assigned team. Your role is critical in consistently delivering first-class professional cleaning services to Sidekick's clients and in maintaining high standards of performance and conduct across your team., Operations

· Day-to-day management of Housekeepers

· Preparing work schedules and assigning duties across team, ensuring every site is appropriately staffed and service requirements are met

· Ensuring Housekeepers understand and execute their specification, are presentable and maintain high standards of cleanliness

· Ensuring all necessary equipment is present on site and operational

· Coordinating site access and cards for Operatives

· Making sure the entire HK team are using our T&A software

· Managing response & resolution of assigned Fresh Desk tickets as per agreed SLA

· Attending weekly planning meeting prepared for week ahead

· Coordinating and communicating effectively with other departments to ensure seamless operations and identify areas for improvement (e.g. task assignment, spec enhancements)

· Promoting a cohesive relationship between HK & OOH teams

· Assisting with new site mobilisations

Training & Standards

· Ensuring compliance with health and safety regulations and implementing and enforcing site safety protocols

· Providing ongoing training to housekeeping staff on cleaning techniques, safety procedures, and customer service within the office/building setting

· Training staff on Deputy, ensuring that team members know how to use it for scheduling and to plan and check leave

· Ensuring team have completed all required e-learning modules

· Inspecting buildings regularly to ensure cleanliness standards are met and performing internal standard audits

· Maintaining >85% audit scores and reacting to remedy failed client audits within the agreed 24 hour response

· Ensuring that team members have expert knowledge of all static sites so as they can cover leave where needed

· Developing and implementing housekeeping procedures and policies and ensuring that H&S books are up to date and present on site

· Fostering a culture of continuous improvement and professional development within the department

Budget & inventory management

· Preparing and managing housekeeping budgets and keeping costs/expenses within these

· Consulting with line manager to approve overtime

· Monitoring and managing inventory of cleaning supplies and equipment according to site-specific operational requirements

· Ensuring that buildings have enough laundry (towels) and organizing towel collections with laundry service providers

Payroll

· Timely review and reconciliation of timesheets

· Managing P&L against hours allocated per site

· Ensuring download of payroll information to payroll in timely fashion

· Help team members to access their online pay slips and raise with HR where necessary

HR

· Sourcing, interviewing and recruiting Operatives as required

· Overseeing onboarding of Operatives including induction, on-site training and KPI setting

· Maintaining positive and inclusive employee relations across your assigned team and proactively tackling day-to-day people challenges

· Managing day-to-day performance and conduct proactively and escalating any disciplinary or sensitive people issues to the HR team

· Developing team culture and practices in line with Sidekick's values - collaborative, innovative, inclusive, empowering, sustainable and optimistic

· Promoting employee benefits and supporting internal communications activities (including SOTM and Babbel)

Sustainability

· Supporting Sidekick to meets its sustainability goals as defined by the B Corp accreditation, ISO 9001, and ISO 14001

· Ensuring your operational staff understand these goals and execute them throughout their working day

· Managing roll out of new product ranges and ensuring all staff members only use sustainable cleaning products

New Business

This role requires a people-focused and resilient personality, an ability to manage multi-site teams, schedules and budgets effectively, and a flexible, practical and innovative mindset when it comes to the daily challenges of people management and resourcing., · Strong interpersonal and communication skills

· Excellent organizational and time management skills

· Ability to plan, delegate and monitor work effectively in a fast-paced environment

· Practical and proactive approach to people management

· Strong problem-solving abilities

· Ability to diffuse workplace conflicts

· Flexible and practical

· Resilient with an optimistic outlook

· Ability to lead by example

· In-depth knowledge and experience in health and safety management (including IOSH or equivalent H&S qualification)

· Team Player

We're Sidekick Group - the UK's fastest growing facilities management company and one of the Sunday Times 100 Fastest Growing Companies in the UK.

We provide our clients with a competitive advantage through operational excellence, technology and innovation, organizing ourselves around people and data to create work environments that optimize productivity, team spirit and wellbeing. Our mission is to foster and maintain work environments that have the greatest positive impact on our clients' business, people and communities, and the planet we all share.

We're a purpose-led, community minded and people-centric business and a certified B-Corp - a young company shaking up an old industry through our determination not only to grow but grow in the right way.