Housekeeping Supervisor

To ensure guest bedrooms and public areas are clean and maintain to a high standard on a day-to-day basis. To provide support to the Rooms Division Manager, Executive Housekeeping Manager and Senior Supervisor. Offer support to Guest Room Attendants. Supervision of Guest room Attendants. Scope/Business Context

• Number of Direct Reports - 1 -30.
• Titles of Direct Reports - Guest Room Attendants, Linen Porters, Public Area Cleaners., The following are specific responsibilities and contributions, critical to the successful performance of the position:
• Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting. Using the guest's name where possible.
• To be aware of the hotel's layout and facilities.
• To supervise Team Members ensuring that all bedrooms correspond with lists given, reporting any discrepancies immediately to Reception.
• Inspect the level of cleanliness, presentation and conditions of guest rooms, storage areas, and public areas to ensure Company standards are adhered to.
• Check to ensure job of the day tasks are being completed.
• To spot check the cleaning of bedrooms by self-checking room attendants, to ensure Company standards are adhered to at all times.
• Ensure cleaning and servicing of guest rooms is carried out in a timely and organised manner according to the standards and procedures.
• Ensure all relevant Housekeeping reports are completed correctly.
• Ensure the correct door knocking procedure is followed.
• Immediately log any lost property onto the Lost and Found tracker.
• Responsible for entering room status to 'Clean' via the phone system once the room has been checked to Company standards.
• Report all maintenance faults via the phone/computer system or directly to Engineering.
• To liaise with the Maintenance department to continuously follow up any preventive and outstanding maintenance of the hotel/property equipment and to ensure the work is done efficiently and to the required standard.
• To check that all equipment with the department is used properly, is in good working order, stored correctly and is always kept clean.
• Respond quickly to guest's requests and report any guest complaints to appropriate departments.
• Respect the privacy of every guest by treating any confidential information with caution in line with hotel policies.
• To strictly follow the procedure for general security of master keys and allowing guests access to rooms when asked to be let in.
• To maintain sufficient operating stocks of guests supplies, cleaning materials and linens in accordance with hotel occupancies.
• To conduct the Housekeeping morning meetings ensuring the relevant operational information is covered and 15-minute short take trainings are talked about and signed off.
• In the absence of the Executive Housekeeping Manager to attend the 10 at 10 morning meetings. Be prepared with the responses of any guest comments.
• Liaise Housekeeping Supervisors on a daily basis for general clean rooms, daily tasks.
• To assist the Executive Housekeeping Manager to control and reduce expenses in terms of linen, materials and supplies.
• To take an active role as team member, welcoming new members of staff, assisting with their training and participating fully in all on-going training initiatives.
• Complete all job chats, 30/60/90 day reviews and ensure appraisals are completed fully and on time.
• Liaise with linen company and other agencies where necessary to ensure smooth running of the operation.
• Fully understand all Fire and Emergency evacuation procedures. Observes Company Statutory Health and Safety Regulations.
• To report any suspicious items or circumstances to your Manager/Person on Duty.
• To ensure lights, electricity, gas, and water are not used unnecessarily in your working area.
• Keeps uniform smart and clean at all times. Maintain personal hygiene standards at all times.
• Name badge to be worn at all times.
• To maintain effective communication on a day-to-day basis in the Housekeeping department and with other departments within the hotel.
• To maintain and follow procedures for handling Lost and Found items. Deal with any Lost and Found enquiries as soon as they are received.
• To maintain effective communication on a day-to-day basis in the Housekeeping department and with other departments within the hotel.
• Attend Departmental meetings, participating when appropriate.
• Attend any training sessions as identified or requested by the Head of Department.
• Ensure COSHH regulations are followed at all times.
• To assist the Room Division Manager, Executive Housekeeping Manager, Senior Supervisors required and the day to day running of the department.
• Provide support to room attendants when required.
• To assist in cleaning rooms when required.
• All Company policies on Cash, Key and all Controls are adhered to and followed consistently.
• Ensure all relevant Housekeeping close down reports are completed correctly, adhering to the closing down checklist.
Other
• Performs other related task as assigned by Management.
• Complies with The Forest of Arden Hotel policies and procedures.
• Working hours as required to do your job but normally not less than your contracted hours.
  
  Previous experience of working within in a similar operation preferred but not essential.
Skills and Knowledge:
• Strong Communication skills (verbal, listening, writing).
• Innovative.
• Pro-active and reliable.
• Able to work alone and within a team.
• High attention to detail., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.