Housekeeping Supervisor - Chipping Norton

An opportunity to support the running of The Wild Rabbit & The Cottages accommodation offering. This is an opportunity to embrace yourself in a fast-paced operation striving for exceptional standards at every opportunity. You will be passionate, energetic, and have a keen eye for detail. You'll be responsible for delivering exceptional service to our guests using our beautiful rooms and cottages.,

• Ensure all guest rooms are cleaned and inspected to the highest standard according to The Wild Rabbit guidelines.
• Maintain cleanliness of public areas, including the Terrace, on a daily basis.
• Perform various cleaning tasks, including sweeping, mopping, dusting, and polishing.
• Oversee the smooth operation of the laundry department.
• Efficiently manage room turnovers on changeover days.
• In the absence of the Head Housekeeper, handle ordering supplies, addressing guest room damages, and resolving housekeeping team concerns.
• Ensure work equipment is well-maintained, and collaborate with the Head
• Housekeeper to arrange repairs or replacements as needed.
• Manage stock levels, conduct monthly toiletries stocktakes, and ensure proper organization when the Head Housekeeper is unavailable.
• Ensure all rooms are fully stocked with necessary amenities and welcome items, replenishing them as needed.
• Undertake tasks delegated by the Head Housekeeper and delegate responsibilities to Room Attendants as necessary.
• Support and assist your team, leading by example, and helping train new staff.
• Collaborate with senior management on stock checks and other operational tasks.
• Deliver excellent customer service, anticipating guest needs and striving to exceed expectations.
• Maintain a professional and enthusiastic demeanor when interacting with guests.
• Proactively approach and assist guests, always ensuring their requests are met with a positive attitude.
• Go the extra mile to ensure customer satisfaction.
  
  A positive attitude that fosters a welcoming and productive work environment.
• Strong organizational skills to ensure tasks are completed efficiently and to a high standard.
• Excellent team player, always supporting colleagues and contributing to a collaborative atmosphere.
• Flexibility to adapt to changing priorities and handle various responsibilities as needed.
• Outstanding communication skills, ensuring clear and effective interactions with both colleagues and guests.
  
  SALARY: 13.25
HOURS: Full Time - Weekend flexibly is key,
• Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1. Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice. Private Medical: We offer subsidised private medical insurance through Bupa. Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%. Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary. Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.