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Housekeeping Supervisor (Permanent) Surrey

UK Mission Enterprise, Longcross, Surrey

Housekeeping Supervisor (Permanent) Surrey

Salary not available. View on company website.

UK Mission Enterprise, Longcross, Surrey

  • Full time
  • Permanent
  • Onsite working

Posted today, 27 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 315044afae634d5f9860c0dec21da482

Full Job Description

  • Oversee pre-arrival, arrival, during stay, departure, and out of occupation housekeeping operations for assigned properties, following directives from Management.
  • Ensure assigned properties are consistently cleaned and maintained to the highest standards.
  • Assist in training housekeeping staff, ensuring a comprehensive understanding of company policies, procedures, and expectations.
  • Efficiently organize the staff roster, assign workloads, and monitor housekeeping attendants and contractors to uphold cleanliness standards.
  • Issue keys in accordance with departmental procedures.
  • Ensure all staff have adequate cleaning supplies and knowledge of their proper usage.
  • Set a consistent example for staff in dress and behaviour, ensuring adherence to grooming standards.
  • Report any maintenance faults and ensure appropriate follow-up by the relevant departments.
  • Confirm the legitimacy of individuals entering properties and ensure they have obtained permission.
  • Liaise with the Housekeeping Coordinator when booking appointments for an efficient workflow.
  • Administer purchase orders and purchasing request forms, ensuring timely delivery of items.
  • Collaborate with maintenance to identify necessary works at the end of the season.
  • Organise a spring-cleaning program for soft furnishings, chandeliers, carpets, hard floors, and marble before guest arrival.
  • Responsible for stock takes within assigned properties, informing relevant departments of shortages and requirements, ensuring properties are stocked with sufficient supplies.
  • Attend to client requests promptly and efficiently.
  • Ensure personal items left in properties remain until the client returns.
  • Ensure all items packed or sent from a property are tagged appropriately with dates and guest information for future retrieval, storage, or return to the guest.
  • Monitor both personal and household laundry, ensuring proper handling, particularly in properties abroad.
  • Organize a service rota when clients are in residence, supervising staff to maintain high standards.
  • Carry out Personal Assistant duties as directed by the Client, including sourcing items, running errands, shopping, and booking restaurants.
  • Assist with properties in the UK and abroad if required.
  • Responsible for flower orders, chocolate orders, and general client shopping.
  • Assist with packing for the client, organizing functions/events, and occasional food preparation.
  • Handle pet-related responsibilities, including grooming and visits to the vet.
  • Be involved in setting up properties (rental or new purchase) as needed.
  • Liaise with other departments.
  • Attend departmental meetings.
  • Attend any organized training by the company or client.
  • Supervise timesheets and rotas.
  • Handle ad-hoc duties.
    • Training and Development Responsibilities:
  • Health and Safety training.
  • COSHH Training for chemicals.
  • Time management training.
  • Presentation and hospitality set-up training.
  • Legionella disease training, emphasizing proper procedures for running water in properties.
  • First Aid training.
  • Customer service, Conflict Resolution, and Disciplinary training.
  • Continuous Personal Improvement.
    • Other:
  • Adhere to organizational policies and procedures.
  • Maintain a professional approach while performing duties and interacting with clients, colleagues, and external providers, emphasizing departmental confidentiality.
  • Respect the nature of the company's business and adhere to a strict code of conduct and confidentiality.
  • Provide cover for colleagues during absences, such as annual leave.
    • Note: Please note that the job description serves as a guide and is not exhaustive. We encourage flexibility and adaptability, and we value your ability to contribute beyond the outlined responsibilities.

    This is an exciting role for a talented individual who is looking for a new challenge, wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.,
  • Hospitality degree or equivalent in related subject
  • COSHH, manual handling and health and safety certificates
  • Clean driving license
    • Knowledge/Experience/Skills/Abilities
  • Proven 4 or 5 housekeeping experience
  • Proven relevant experience working in a 24/7 environment
  • Proven supervisory/management experience and skills
  • Proven specialist hands on cleaning experience
  • Computer literate, with experience of Microsoft packages such as Word, Excel, Outlook
    • Personal Attributes
  • Highly conscientious, professional and confidential
  • Strong time management, organisation, planning and prioritisation skills
  • High level of written and verbal communication skills across all levels
  • Enthusiastic, self-motivated, proactive with the ability to use their initiative
  • Confident, measured and decisive
  • Highly flexible, adaptable and able to work well under pressure
  • Reliable and punctual
  • A proactive, positive and professional approach
  • Able to work well in a team and autonomously
  • Strong inter-personal skills with the ability to relate well to others and nurture strong relationships with internal and external stakeholders
  • Customer service orientated
  • Systematic approach, process driven, high attention to detail
  • Strong team leading and management skills - able to delegate, train, coach, mentor and motivate others

    Private healthcare
  • Company pension scheme
  • Season ticket loan
  • Perks at work