Housekeeping Supervisor / Room Attendant

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function - ensuring high standards are maintained. Your day-to-day People

• Supervise day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other department heads
• May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods
• May also can be required to clean the rooms.
Financial
• Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).
Guest Experience
• Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
• Handle complaints and special requests to achieve complete guest satisfaction
• Comply with special needs and requests of the guests, VIPs and repeat visitors
Responsible Business
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (for example: container recycling and cleaning agents)
• May maintain procedures for the security of lost and found items
• Perform other duties as assigned.
  
  Minimum secondary education attainment
• Minimum one year of housekeeping supervisory experience
• Must speak fluent English.
• Other languages advantageous.
  
  Service-based annual leave (increasing up to a maximum of 5 extra days)
• Voluntary Medi-cash Scheme
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Heeton is an expanding company which offers excellent career opportunities.
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process