Housing Administrator

The Housing Management team play a large role in empowering young people to belong,
contribute, and thrive at YMCA Milton Keynes & Northamptonshire.

You will provide administrative support to the Housing Management team at YMCA Milton &
Northamptonshire. You will support the team to provide exceptional service delivery that makes
YMCA a trusted and great place to live for young people in the local community.

You will work collaboratively with multiple teams, both internal & external, and support the team
on key target areas including arrears, tenancy management, and occupancy levels. You will also
support the team to be fully compliant in areas such as GDPR, the requirements of the Housing
Ombudsman and other Housing Regulations., Administration

Support the Housing Management team with all administrative functions, demonstrating a high
level of attention to detail to provide exceptional service to our residents. including but not
limited to:

• Respond to general enquiries relating to our properties


• Prepare relevant paperwork such as Move In packs and licence agreements for new residents


• Support residents with Housing Benefit functions, including overseeing refund requests,

suspensions, and monitoring balances

• Notify moves to relevant bodies, to include CORE reporting to the Ministry of Housing,

Communities and Local Government and the Council Tax team at the Local Authority

• Produce and share regular reports to support the wider team to meet & exceed targets


• Factually report all actions taken on our Customer Relationship Management system In-Form


• Produce letters for residents


• Issue rent statements


• Complete returns to external bodies to ensure that we meet requirements of Housing

Regulations, service contracts and auditors

• Cover responsibilities of other team members when on leave


Reception


• To provide occasional reception cover where needed.


Other





• Undertake any other reasonable duties as requested by management.


SCOPE & LIMITS OF AUTHORITY
It is essential that the post holder maintains confidentiality at all times

Experience of delivering administrative functions to a team
• 
  Experience of producing reports
• 
  Experience of working with a customer relationship
• 
  management system
  Experience of Council Tax and/or Housing Benefit
• 
  administrative functions
  Experience of issuing rent statements
• 
  Experience of working in a housing management setting
• 
  Experience of working with In-Form or other web-based
• 
  database
  
  SKILLS ESSENTIAL
• DESIRABLE

Able to factually and accurately record actions taken.
• 
  Able to work effectively to meet expectations set and to
• 
  organise own workload.
  Excellent attention to detail, to ensure accurate
• 
  documentation
  Able to listen, empathise with people, and provide person-
• 
  centred support.
  Able to communicate positively with young people who may
• 
  find it hard to trust professionals.
  Able to support individuals from a variety of backgrounds and
• 
  communities, respecting lifestyles, and diversity.
  
  ATTITUDE ESSENTIAL
• DESIRABLE

Confident, self-motivated, and proactive.
• 
  Excellent relationship builder.
• 
  Willing to learn new ways of working as required.
• 
  Exudes passion and positivity.
• 
  An understanding of the needs and priorities of young people.
• 
  Realistic and practical and has an open-minded approach.
• 
  Be patient, understanding and empathetic.
• 
  Be co-operative and a team player.
• 
  Show a desire to make a difference to the lives of others.
• 
  Friendly and helpful manner.
• 
  Shows determination, commitment, and resilience.