Housing Advice Officer

You will provide early intervention and housing advice to members of the public who are in housing need or who are homeless/threatened with homelessness, ensuring customers access the right support having regard to the statutory provisions of the Housing Act 1996 (as amended), the Homeless Reduction Act 2017 and associated legislation., Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job. As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process. Take a closer look: https://www.durham.gov.uk/article/26899/Equality-diversity-and-inclusion-in-our-workforce INTERVIEWS Interviews will be held on 12 and 13 November 2024. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

Do you have a caring approach and a desire to achieve a high quality of life for customers?, We are looking for two Housing Advice Officers with excellent administrative skills and good verbal and written communication skills until 30 November 2026., You will have a NVQ Level 2 or equivalent together with experience of delivering telephone and face to face advice and assistance services. You should have knowledge of Housing and Homelessness legislation and the ability to liaise with other agencies in order to achieve the best results for all concerned.

BENEFITS AND REWARDS We offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
• Option to purchase up to 10 additional days annual leave per year.
• Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
• Hybrid working (home and office working).
• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
• Wellbeing Portal and access to an Employee Assist Scheme.
• Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
• Discounted DCC gym membership.
• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
• Trade Union membership.
• A range of other salary sacrifice schemes such as car leasing.
Rewards and benefits are subject to individual terms and conditions. Take a closer look: https://www.durham.gov.uk/article/26895/Rewards-and-benefits