Housing Assistant

You will provide administrative and organisational support to the Walsall Housing team covering a wide range of support for tenants and service users whilst delivering a high quality, responsive and consistent service. You will also assist in the effective delivery of tenant management, customer services, income management and estate services.,

• Provide administrative and organisational support to the Walsall Housing team. This will involve a wide range of operational and support services focused on tenants and service user requirements and which deliver high quality, responsive and consistent services.


• Assist in the effective delivery of tenancy management, customer services, income management and estate services.


• Respond to a wide range of enquiries from tenants, residents and other customers by providing advice and information through assessing customer needs, in a prompt, efficient and courteous manner.


• Complete various administrative support services.


• Ensure that all activities undertaken are carried out to the highest standards of integrity and professionalism in accordance with the organisation's policies and procedures.


We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.

In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.

You will have experience of or commitment to working in a customer focused service delivery environment, with knowledge of administrative work including compiling and maintaining accurate records. You will demonstrate excellent written and verbal communication, interpersonal, prioritisation, organisational and I.T. skills including the ability to use Microsoft programmes to a high standard.

Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.