Housing Duty Manager

We are looking for a Housing Manager to manage a team of Housing Duty Workers, ensuring the smooth running of each shift. This
includes ensuring our residents are fully supported and assistance provided where required, our properties are safe and secure,
and that your team of Housing Duty Workers are equally supported and organised.

Our Housing Duty team are the heart and soul of our housing service; being the first people most of our residents come into
contact with, you will be there to support them with anything they need but also oversee the smooth running of the building in
general.

Our Housing Duty teams are one of the busiest and cover the largest variety of roles in our service; you will cover everything
from support work, incidents, administration, security, fire safety, cleaning support, and anything else that might crop up while
you are on shift.

This is the perfect role for anyone who enjoys variety, loves being busy and thrives off never being able to predict exactly what
will happen that day!

Being the Manager on duty, your role will be primarily to ensure everything is covered each shift! Whether managing an incident,
supporting a resident or sorting an maintenance issue, you will need to be a resourceful and practical to find a resolution to
whatever may arise.

Working 23 hours per week across days, evenings and weekends, our shift patterns are:

Week 1 - 11am - 11pm

Week 2 - 11pm - 11am

We can offer you flexibility to find a working pattern that works for you around these shifts - we could consider a fixed rota
pattern or even something crossing the shifts! We are open to find something which works for all of us.

As a previous team leader or manager, you will be comfortable and enjoy managing a small team; you will have brilliant
communication skills to ensure clear, concise messages are shared and the team are clear about your expectations of them.

We are looking for someone who also has experience of working in supported housing with vulnerable adults and young people aged
16-25 years old.

You will need to have an understanding of the needs of young people (aged 16 - 25) who may have drug, alcohol and other issues.
Regardless of your background, you will be confident to deal with difficult situations and handle conflict appropriately.

You won't shy away from those difficult situation and be the calm presence in any crisis. You team will be able to look to you for
direction and instruction.

You will need to be able to:

· Work with minimal supervision, use initiative, work alone and work as part of a team

· Respond quickly and effectively to emergencies

· Deal with conflict, manage aggressive behaviour and diffuse situations effectively

· Talk to people of all background and abilities, with excellent communication skills

· Form and maintain relationships with appropriate professional boundaries, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

YMCA Robin Hood Group's Supported Housing team in Nottingham provides 24-hour support for homeless young people and adults based
from our 98 bed Shakespeare Street Hostel and through our network of over 260 beds in transitional homes across the city.