Housing Engagement Manager

As housing engagement manager, you will support a culture of continuous improvement by ensuring that residents' views are gathered and used to drive improvements to housing services. This is an exciting and dynamic opportunity for someone with a background in resident or stakeholder engagement. You will be responsible for leading a team of engagement officers to ensure that residents are provided with consistently rich and meaningful opportunities to engage with housing services through a variety of channels and forums including:

• High level strategic resident involvement via our Resident Influence & Accountability Panel (RIAP) and Resident Building Safety Group
• Resident scrutiny teams
• tenants and residents' associations (TRAs) and informal resident groups
• residents' events, both on-site and remote
• digital and virtual engagement
• focus groups
Underpinning our programme of resident engagement activities is a comprehensive resident engagement strategy, which the housing engagement team will be responsible for shaping and then successfully delivering. Alongside responsible for housing engagement activities, you will also be responsible for managing several community rooms at our largest estates including our vibrant community centre at Priory Court Estate.,
• Leading a team of housing engagement officers to ensure that the Council's programme of resident engagement activities is delivered successfully with evidence of impact;
• Delivering on the regulatory requirements of the Transparency, Influence and Accountability Standard (outcomes about how landlords provide information, listen to tenants, and act on their views) and building a stronger landlord- tenant relationshipDeveloping new and innovative ways of ensuring residents are engaged with productively;
• Delivering the Council's housing engagement strategy to ensure that all key objectives and milestones are met;
• Ensuring that the Council's resident engagement offer is comprehensive, equitable, diverse and inclusive in its reach and successfully engages across the breadth of our communities;
• Managing the operations of the Housing services' community assets, including Priory Court Community Centre.
  
  Background in engagement and consultation with excellent communication skills
• Experience of successfully leading and managing a team of officers
• Demonstrable success in fostering rapport with a range of key stakeholders
• Able to switch interchangeably from a strategic to operational mindset
• Some experience in facilities management.
Housing experience is not essential but is desirable.,
• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• Suitable driver's license;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
  
  Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment., Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.