Housing and Facilities Officer

To provide an efficient, high quality, customer focussed service for residents and colleaguesTo manage rent accounts both current & former, including service charges and other income recovery servicesTo ensure that rent, service and other charges are set and reviewed in line with legal requirements and regulatory standardsManaging voids and allocations, maintaining up to date housing waiting listsTo work in conjunction with the Locality Teams and Direct Services teams to ensure a seamless service to residents and one that promotes effective business operationsProviding contact, advice and guidance to customersManagement of ASB Issues under the direction of the Business Support ManagerThe promotion and marketing of our servicesAttend customer meetings when appropriate and necessaryComply with all relevant health and safety guidance and legislative requirements of their role and, as applicable, to the service delivery for which they are responsibleStaff line management responsibilities,
including recruitment and selectionAssist the business support manager in the preparation of Reports / KPI`s that fall under the remit of the Business Support Services.Repairs management

Please note that if you are successful in this role, we require a DBS check to be completed. Further details will be sent following offer., As a Housing and Facilities Officer, you will undertake all housing and high level business management functions, including the provision of a customer focused service and the efficient management of the housing provisions working at Arden Grove in Tile Hill Extra Care schemes for adults over 55 with varying health needs.

Do you have excellent knowledge of Housing Management?

Do you have experience of managing rents and other charges and collection of former tenant arrears, Voids & Allocations responsibilities, and Tenancy Management issues?

Experience of raising purchase orders, getting invoices authorised and tracking against budgets, Processing and managing Direct Debits and Submitting Housing Benefit claims?

Do you have knowledge of Health and Safety?

Do you have good working knowledge and experience of using Microsoft Office software such as Outlook, Word, Excel, PowerPoint

GreenSquareAccord is one of the biggest social housing and care providers in England.

We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

Our purpose

We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.

Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.

Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.

Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

We believe our customer is everythingWe are one team We are supportive and caringWe are business-minded for social purposeWe are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; 25 days annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site.