Housing Manager

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in the Central Region covering the Watford and surrounding areas. As our Housing Manager, you'll be the face-to-face customer support to our communities on your patch. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. It is an ideal job for someone who has a passion for neighbourhood management, including managing anti-social behaviour and supporting our customers through some difficult times. You may already have extensive experience as a generic Housing Manager or experience of face-to-face customer service within another sector.

You'll join our team with a real focus on delivering for our customers within our communities. You will be supported by the wider housing management teams, Community Housing Assistants and Financial Inclusion Partners. Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.

Typical day as a Housing Manager

• You'll understand the community that you work in for our general needs, shared ownership and leasehold customers covering our homes in the Central Region and Hertfordshire and decide on the necessary course of action.


• You will develop and maintain a community patch plan in collaboration with our customers and external stakeholders.


• You will represent Home Group in our communities and being present on our estates undertaking Housing Manager tasks such as: Patch Inspections, Anti-social behaviour management, statutory compliance visits, rent arrears visits and viewings/sign-ups for new customers.


• You'll progress legal paperwork such as Notices of Seeking Possession and prepare witness statements for anti-social behaviour cases at court.


• Represent Home Group at Court on cases on your patch


• You will also have involvement across our other housing management functions.


Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK!, You'll join Jane, our Senior Housing Manager Jane who's been with us for four years. Outside of work Jane is a busy mum of three, ranging in age from 5 up to teenagers, so she spends a lot of time supporting the local girls and boys football teams, and being taxi to various Scouts and other clubs!

Although we work as a mobile team, we are close knit and supportive of one another. We meet regularly on-site but also monthly for team meetings at our Bishop's Stortford office where there's always cake and biscuits (maybe fruit too!) We don't just love to support our customers, we're there for each other too!,
• Hybrid working which involves working from home, in the community or your nearest local office.


• You'll manage your own diary and be accountable for achieving KPI's.


• You will need to be able to drive and have access to a vehicle insured for business purposes. Don't worry, we'll pay your business mileage to cover this use!


• You'll need an Enhanced DBS check done and we pay for that.
  
  You will have a background in neighbourhood management processes, either within the housing sector or an alternative sector.


• You'll have an understanding of housing management, housing law and customer service.


• You are fully competent in IT and can learn new systems quickly.


• You're super organised and methodical in your approach and are a proactive self-starter with a "can do" positive attitude.


• Passionate about delivering excellent customer service and have a genuine desire to help your customers.


• This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.


• Confident working with external partners and stakeholders such as local authorities., Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!


• 34 days leave (including bank holidays and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• Generous pension scheme with life insurance of 3 x salary


• Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!


• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.


• Explore our benefits in detail on our website