Housing Manager

Join us as a Housing Manager at Home Group in our awesome housing team, where you'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager

• Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.
• You'll look after several patches and neighbourhoods, ably supported by our Community Housing Assistants.
• Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
• Managing our voids process including liaising with local authorities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK!


• You are experienced in the housing sector and understand housing management and housing law.
• You have or are willing to work towards a Chartered Institute of Housing Level 3.
• Super organised and methodical in your approach, you're also a proactive self-starter with a 'can do' positive attitude.
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we're dealing with complaints, but your resilience will help you through!
• Confident working with external partners and stakeholders such as local authorities, MP's etc.
• Enjoy being part of a team but appreciate that you'll spend most of your time working in our local estates.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• Hybrid role - in an average week you'll spend 2/3 days working in Basingstoke, Winchester and surrounding areas.
• We get together every Friday for an online catchup! This will allow you the opportunity to work from home. We also meet once per month at our London office.
• There may be some flexibility to adapt your working hours, please let us know if required at interview stage!
• Monday to Friday with occasional evenings to meet our valued customers. The great news is that you'll be able to shape your own diary.
• To get from A to B, you'll need a vehicle insured for business purposes. We'll pay your mileage when travelling to properties within your patch.
• You'll need a Standard DBS check done and we pay for that.
A place where you belong Great things happen when we can be ourselves at work. We want all of our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What's in it for you?
• 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Explore our benefits in detail on our website.