Housing Manager (Lettings Team)

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Teesside, Durham & Sunderland. As our Housing Manager, you'll be the face-to-face customer support to our customers within our Allocations team. You may already have extensive experience as a generic Housing Manager or experience of face-to-face customer service within another sector. You'll join our team with a real focus on delivering for our customers within our communities. You will be supported by the wider housing management teams, Neighbourhood Assistants, Financial Inclusion Partners and Community Housing Assistants. Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. Typical day as a Housing Manager (Lettings Team)

• You'll understand the community that you work in for our general needs' customers covering our homes in Teesside, Durham & Sunderland.
• You will be responsible for the allocation process from initial advertisement, offer checks, viewing to final sign-up.
• You will have an in-depth knowledge and understanding of our allocations policies and procedures, as well as been compliant with our Section 106 and Local Lettings Plans where applicable.
• You'll work in partnership across 7 local authorities across the wider region developing relationships.
• You will also be involved across our other housing management functions.
Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK!,
• Hybrid working which involves working from home, in the community or your nearest local office.
• Predominantly responsibility for our rented homes across Teesside, Durham and Sunderland.
• You'll manage your own diary and be accountable for achieving KPI's.
• You will need to be able to drive and have access to a vehicle insured for business purposes. Don't worry, we'll pay your business mileage to cover this use!
• You'll need an Enhanced DBS check done and we pay for that.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.


• You will have a background in lettings or allocations, either within the housing sector or an alternative sector.
• You'll have an understanding of housing management, housing law and customer service.
• You are fully competent in IT and can learn new systems quickly.
• You're super organised and methodical in your approach and are a proactive self-starter with a "can do" positive attitude.
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Permanent, Part time (22.5 hpw) Salary circa £32,000 (pro-rata) negotiable based on skills and experience, plus great benefits including Health cash plan,
• 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
• Explore our benefits in detail on our website