Housing Needs Advisor

An exciting opportunity has arisen within the Private Rented Sector & Housing Standards Team for a Housing Needs Advisor.

The post will include administration of Houses in Multiple Occupation (HMO) licensing providing an effective, efficient and responsive HMO licensing service for customers and the public.

The successful candidate will be working within a focused proactive housing licensing team:

• Processing license applications and payments, providing record keeping support, serving statutory notices, issuing HMO licenses and associated documentation.



• Speaking with tenants and landlords by phone, email and letter, answering questions about the schemes and why inspections are taking place.



• Assisting officers in collating photos and evidence for enforcement cases.



• Assisting in collating KPIs and statistics.



• Management of digital records on Civica CX system (training can be provided).
  
  Previous experience in Private Housing would be desirable but not essential. Excellent verbal and written communication skills are essential.


Education Requirements

To be successful in the role you will already possess:


• Literacy and Numeracy Level 1 preferable, but if these are not possessed then a proven track record of experience in a field where basic numeracy and literacy are required and the candidate has successfully carried out these tasks for a number of years.



• Proven qualitative experience of dealing with customers face to face.



• Knowledge of standards and good practice in customer services.


Experience in dealing with complex Issues over the telephone.


• Ability to demonstrate good ICT skills and knowledge of Microsoft Office Suite including Outlook.


We are looking for someone with confidence in decision making and an ability to prioritise your workloads.

Sandwell is situated at the very heart of the West Midlands, just a stone's throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

• Generous annual leave entitlements


• Access to the Local Government Pension Scheme


• Access to an award-winning employee benefits scheme, which includes:


• An exclusive retail discounts portal


• Salary sacrifice schemes for cars, bikes, technology and car parking


• An employee assistance and counselling service


• Annual leave purchase scheme


• A wide variety of learning and development opportunities


• Flexi-time working


• A variety of leave schemes including carers, compassionate, maternity and paternity


• Volunteering scheme


Your career at Sandwell Council

We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.

Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it's worth looking at what Sandwell has to offer.

Our plans for the future

Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell.