Housing Officer

Dover District is an exciting place to come and work, live and enjoy life. The area is steeped in history, with the iconic White Cliffs, Dover Castle and the historic coastal towns of Dover, Deal and Sandwich. Leisure opportunities abound along our stunning coastline, within our vibrant and growing towns and attractive countryside, part of which includes the North Downs AONB.

The Role
Dover District Council are committed to delivering an excellent customer focused, housing management service. We are responsible for a housing stock of 4600 properties across the district.

To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who share our commitment to delivering excellence across the housing sector. Housing matters. You can help make the difference.

The Housing Management Team are looking for a Housing Officer position. The role will involve working with a diverse community and being responsible for all aspects of tenancy management including lettings, assignments and successions, enforcement of conditions of tenancy, unauthorised occupation and terminations of tenancies. The Housing Officer role will act as a front-line Officer representing DDC when out and about in the community,

If you would like to help, make a real difference to our residents, then we would like to hear from you.

Excellent IT skills including Word, Excel, using systems, financial packages and report writing.
- Good negotiation skills.
- The ability to build effective relationships and partnerships with stakeholders.
- An ability to communicate effectively with residents, senior officers and external organisations.
- Excellent interpersonal skills with an ability to persuade, influence others and use professional curiosity.
- Ability to work under pressure and to tight deadlines.
- Ability to work alone to carry out site and home visits.
- Good teamwork skills.
- Has experience of dealing with conflict.
- Is flexible in order to support business needs.
- Excellent organisational skills and ability to manage own workload and diary.
- Good understanding of housing and tenancy law.
- Demonstrable housing delivery experience.
- Experience within a housing related or similar organisation.
- Experience of planning and implementing change.
- GCSE English and Maths Grade C or above (Grades 4-9) or equivalent.
- Housing Qualification CIH (Desirable)., Due to the nature of the role, you will have the ability to work flexibly and will require a current full driving license effective in the UK and use of a motor vehicle for business use.

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:
- Benenden Healthcare Membership and access to an Employee Assistance Programme.
- An Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
- A generous annual leave provision.
- A discount scheme including reduced membership rates at the local leisure centre.
- On-site parking.
- Cycle2Work scheme.
Salary Sacrifice Car Scheme.
An opportunity for flexible working.

Due to the nature of this role, the successful applicant will be required to undertake an Enhanced DBS check as part of their pre-employment clearances.