Housing Officer

In our Housing Officer role, you'll be responsible for providing a high-level housing service for our customers across Loughborough and surrounding areas. You'll ensure that our customers always receive an excellent service. You'll be working with our customers, engaging them and providing opportunities to be involved in their neighbourhoods, ultimately aiming to make a positive difference to the quality of life for people and communities., This is what your day will look like as our Housing Officer:

• Lead, manage and review complaints of anti-social behaviour, race and hate crime incidents and hoarding - working alongside the Tenancy Enforcement Team and ASB specialists.
• Ensure that potential safeguarding issues (including tenants who have suffered domestic abuse) involving both adults and children are identified and managed in partnership with other agencies.
• Manage all tenancies in accordance with our policies and procedures, completing new tenant visits to ensure the tenant has moved in and is complying with the terms of their tenancy. Where required, engage with our Tenancy Enforcement Team to initiate legal action for any breaches of tenancy, attending court and evictions as required.
• Help to identify and support local initiatives which add social value; encouraging community cohesion and working in partnership with our Customer Service team to help customers to develop skills to gain training, education and employment.
  
  A strong knowledge of Housing Law, and a background of dealing with anti-social behaviour cases, legislation and legal processes.
• To have previous experience of preparing legal paperwork, engaging with legal practitioners and attending court hearings.
• Good digital skills across Microsoft packages.
You'll ned a full driving licence and access to a vehicle for this role, as you'll be visiting our customers regularly.

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves: Grow with us Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. ️Make a real impact Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve., Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.

Perks of working at Amplius
• 28 day's annual leave plus bank holidays, with the ability to carry over allowance and purchase more
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday and gym membership discounts
• Plus lots more once you join!
The important stuff We're dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.