Housing Officer Opportunities

We are currently seeking a Scheme Manager for two of our schemes based in Oxfordshire. The scheme consists of 40 and 20 properties and the role would be working alongside the onsite care team, who provide 24/7 care. In this key role you will deliver intensive housing management support to residents living within the scheme. You will liaise with the care team and external agencies to ensure that holistic support to residents is delivered.

This role is for 37 hours per week, and we can offer flexible working over Monday - Friday.

What you will be doing:

• 
  Manage an Independent Living Scheme, by carrying out all intensive housing management tasks, such as income management, dealing with tenancy related issues and communicating with residents and third parties.
  
• 
  Maintain thorough records of all contact with residents and support providers/professionals, using relevant systems as appropriate.
  
• 
  Carry out suitability assessments, tenancy sign ups and empty homes management.
  
• 
  Ensure the scheme is well managed, safe, and clean by overseeing any communal repairs, cleaning or maintenance and liaising with appropriate departments as necessary, escalating any unresolved concerns.
  
• 
  Liaise with care teams and external agencies to ensure that a holistic package of support is offered to residents.
  
  Experience of working in a housing related role.
  
• 
  Knowledge or understanding of tenancy management issues.
  
• 
  Experience of managing safeguarding and anti-social behaviour cases.
  
• 
  Experience of working with clients with complex needs.
  
• 
  Good verbal and written communication skills and record keeping.
  
• 
  Confidence to work independently and manage own workload.
  
• 
  IT literate and confident in using WORD, EXCEL, OUTLOOK, TEAMS (Housing Management recording systems?)
  
• 
  Experience in support planning with the ability to assess needs and risk effectively.
  
• 
  A sensitive and supportive approach to the needs of customers.