Housing Officer Summary

Are you passionate about making a real difference in people's lives? Join our team as a Housing Officer, where no two days are the same, and where you'll be at the heart of ensuring our residents feel safe, supported, and valued in their homes. What you'll doAs a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive.

• Main Point of Contact: As a Housing Officer, you will be one of the primary points of contact for residents on your patch. You'll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.
• Autonomy and Planning: You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.
• Problem Solving: In this reactive role, you'll need to be adaptable-managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.
• Supporting Residents: You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We're looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes.
• Collaboration and Office Work: You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.
Please note this role will be based both in the community - visiting the properties that you manage, and in office. Why it's rewarding
• You'll directly impact the satisfaction and well-being of residents.
• Every day offers new challenges that require problem-solving and people skills.
• You'll work closely with residents to create positive living environments.
  
  The Ideal CandidateAs you'll be the main point of contact for your residents, you will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences. Essential:
• Customer service experience including developing customer relationships
• Excellent communication skills
• Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another
• Problem-solving skills
• Organisational skills
• Excellent computer skills including Microsoft Word and Excel
Desirable
• Previous housing experience
Is it for you?
• Perfect for someone who is compassionate, proactive, and enjoys providing a face-to-face customer service.
• Requires excellent communication, customer focus, and problem-solving skills.
• Previous housing or community service experience is a plus but not essential.
  
  All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/ Selection ProcessStep 1: If you are interested, please send your application now! Closing date is 29 September 2024
  
  inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Benefits include:
• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary, at 11:59pmStep 2: Successful candidates will be invited to a screening callStep 3: Successful candidates will be asked to complete a written assessmentStep 4: Final round of interviews Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.