Housing Officers

As one of our Housing Officers you will be responsible for delivering housing services directly to the residents on your patch reporting into a Housing Team Leader. You will deliver a range of great services to our residents, including:

• Managing rent accounts


• Letting empty homes


• Engaging with residents


• Managing estate services and undertaking health and safety inspections


• Tenancy management


• Managing anti-sociable behaviour


In this role, no two days are the same. It provides a great opportunity to have a real impact on people's lives, and to develop the skills and experience to start or progress your career in housing.

You will need to be customer focussed and enjoy getting out and about meeting our residents. You will be able to work remotely and able to manage your time effectively.

You will be organised, have an eye for detail and enjoy 'getting stuck in' to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.

You will need to be able to drive and have access to your own vehicle as all our Housing Officers cover their own geographical area.

You will be as committed as we are in developing you in the role, with access to training and career development. You'll also need:

• Previous experience in housing management or a customer service background


• Knowledge of rent collection processes


• Commitment to providing excellent customer service


• Excellent time management skills


• Strong team player


• Flexibility
  
  Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England's leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.


We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people's lives, then we want to hear from you.

Annual Leave: Starting at 25 days, plus UK Public/Bank Holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level plus 2%, up to a maximum of 8%.

See the full list of benefits you'll receive as a Hastoe employee

A personal note from Claire Owen, your hiring manager:

"Working in the Housing team is great because no two days are the same. This role is a great opportunity to join an amazing team and organisation where you will be fully supported to develop and progress your career."