Housing Options Assistant

An exciting opportunity has arisen within the Housing Options team for a Housing Options Assistant. The main purpose of the role is to provide support to Lancaster City Council's housing options team which provides a homeless and housing advice service to vulnerable residents throughout the Lancaster district. The team's aim is to assist residents to remain in their accommodation, prevent homelessness and provide accommodation to those the local housing authority owes a rehousing duty if homelessness cannot be prevented. Applications are sought from persons having relevant experience. Your role will involve providing full administrative support to the Housing Options team staff., At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.

We are seeking an enthusiastic, organised and motivated person with a 'can do' attitude who responds well to working under pressure in a small team environment. We require someone who can demonstrate a real commitment to providing excellent customer care and a top quality service to members of the public. You will be a member of a busy team and be responsible for a full range of administrative duties. You should be a proficient IT user. You will also be required to have a sensitive and discrete approach to confidential information, as well as good verbal and written communication skills., You will identify with our organisational values of Pride, Ownership, Working Together and Ambition., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

This post is 37 hours per week, working Monday to Friday 9-5 and will be based at Lancaster Town Hall.

This post is a permanent position.

The Council currently operates an excellent Flexible Working Hours Scheme which applies to this post subject to the needs of this business, this may allow employees to work between the hours of 6:00am-10:30pm., Lancaster is a great place to work, as well as being part of something special you will also benefit from:

Generous annual leave allowance
Local Government Pension Scheme
A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.