Housing Options Operations Manager.

If you have the passion, creativity and tenacity to make a real difference in people's lives we would love to hear from you. As Housing Options Operations Manager you will strategically manage, develop, organise, and control the provision of advice and information to prevent homelessness and reduce admission into temporary accommodation. You will lead and develop approaches to manage the housing needs of residents and deliver the Borough's duties in relation to the Housing Act, the Homelessness Reduction Act, and other associated legislation. You will be one of three Operational Managers reporting to the Head of Prevention and Assessment responsible for the full range of duties to residents that are homeless or in housing need. We're looking for a confident and motivational Operations Manager, who is proactive, adaptable and can create an encouraging working culture focused on getting positive outcomes for our residents. Your record of providing excellent outcomes for residents will be backed by a strong knowledge and understanding of homelessness legislation, as well as the practical day to day challenges that come with leading a Housing Options Service. As an experienced manager, you'll understand how to manage a team working under pressure whilst delivering a first class service. This is a varied role and other duties may include leading the development of funding bids or commissioning external partners to help us achieve our goals. You will be central in developing effective monitoring and reporting arrangements locally and nationally as required by Ministry of Housing, Communities & Local Government, and other statutory bodies as necessary., To strategically manage and develop a team of Housing Options Assessment Managers and the Officers within their teams. You will ensure systems are followed and developed where required. You will ensure a clear focus on preventing homelessness wherever possible and ensure your teams carry out the Borough's statutory duties in a timely and robust way. You will represent the Borough at key multi-agency partnership forums a and boards. This is a time of growth and change for our service and your will be a clear senior lead in developing and improving the Prevention and Assessment Service and our relationship with residents, assessing our service delivery from the resident's perspective and identifying areas for improvement.

• Educated to degree level or equivalent standard, or with extensive and comparable experience of this or a similar role.
• Detailed and extensive knowledge of legislation governing homelessness and associated responsibilities of local government.
• Extensive experience of management, leadership and bringing about change and improvements in challenging environments., Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;
• Satisfactory DBS check;
• Suitable driver's license;
This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990. As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment., Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.